Natalie Chomley
Bardwell Valley,NSW
Summary
Throughout my many years working, I have been successful and fortunate to have worked within several different industry types. From recruitment, hospitality, Freight, E-commerce, travel, and tourism. I have managed and lead groups as a team leader within the Freight and Logistics industry. I have effectively made my own sales leads and area become profitable working within the SMEs to large corporate organizations / thrive on Account Management.
Efficient Import and Export Coordinator with extensive experience in logistics and international trade. Skilled in coordinating import and export activities, customs clearance and freight forwarding. Demonstrated success in managing multiple projects and nurturing solid relationships with stakeholders.
Overview
5
5
years of professional experience
Work History
Import /Export Coordinator
Image International Freight
04.2023 - Current
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with Australian Customs and international regulations.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Negotiated freight rates with carriers for international transportation of goods.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
- Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
- Analyzed shipping reports to identify opportunities for cost savings.
- Examined cargo and freight shipments to check goods' condition.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Entered shipping information into computer system and estimated freight and postal rates.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Advised clients on transportation and payment methods.
Call Centre Opertor
Norwegian Cruise Line
02.2022 - 10.2022
- Assist travel partners with all aspects related to individual and group cruise reservations for the brand Norwegian Cruise Line
- Responsibilities include sharing product information, reserving cruises, and advising of sales promotions, while meeting service
- Delivery expectations and increasing sales revenue
- Provide exceptional service and quality customer assistance in a call centre environment consistent with corporate goals and
- Standards
- Use product and travel expertise to build rapport with and sell cruise products to travel partners, providing a seamless
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Assisted customers by answering questions and responding to inquiries
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Call Centre Supervisor
Direct Couriers
03.2019 - 04.2021
- Standards and resolved customer problems to uphold quality service
- Recruited and hired qualified candidates to fill open positions
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Minimized staff turnover through appropriate selection, orientation and training
- Developed and implemented appropriate plans to resolve unfavourable trends and enhance sales.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Trained team members on performance metrics and consumer behavior identification
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques
- Executed Monthly Performance Plans with representatives to to identify production gaps
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Account Manager / Recruitment Consultant Latitude IT
09.2018 - 03.2019
- Reviewed referral candidates and contacted qualified individuals to request applications
- Managed and updated recruitment ATS and CMS software
- Executed strategies to achieve scalability and efficiency while meeting retail talent acquisition needs
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates
- Gathered and analyzed information on recruitment challenges or procedures
- Provided management with information and training for interviewing and performance appraisals
- Evaluated recruitment or selection criteria for conformance to professional standards or recommended revisions
- Analyzed data and developed solutions or alternative methods for employee retention.
Education
Advanced Diploma - Tourism Management
Torrens University Australia
Sydney, NSW05.2022
Certified Operator - Freight Forwarding
Cargowise
Inhouse10.2023
Certificate IV: Marketing -
TAFE NSWSt George
Skills
- Microsoft Dynamics
- Google Analytics
- Verbal and Written Communication
- Customer Service
- Problem-Solving
- Employee Relations
- Employee Orientation
- New Hire Onboarding
- EXPERIENCE
- Account Management
- Opportunities Identification
- Strategic Account Planning
- Performance Evaluations
- Workflow Management
- Client Relations and Retention
- CRM and Office Management Software - Cargowise
- Monthly Inventory
- Inventory Accuracy
- International Shipments
- Import/export requirements knowledge
- Import management
Timeline
Import /Export Coordinator
Image International Freight
04.2023 - Current
Call Centre Opertor
Norwegian Cruise Line
02.2022 - 10.2022
Call Centre Supervisor
Direct Couriers
03.2019 - 04.2021
Account Manager / Recruitment Consultant Latitude IT
09.2018 - 03.2019
Advanced Diploma - Tourism Management
Torrens University Australia
Certified Operator - Freight Forwarding
Cargowise
Certificate IV: Marketing -
TAFE NSWSt George
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