Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Clark

Tugun

Summary

Highly motivated Sales Associate and Assistant to Lead Agent with extensive customer service and sales experience. Strong communication and interpersonal skills for providing superior customer service. Dedicated and quick-learning team player with a desire to build a successful career in Real Estate.

Overview

18
18
years of professional experience

Work History

Sales Associate to Principal/Lead Agent

DJ Stringer
10.2023 - Current
  • Coordinated lead management with Agent Box CRM software to improve efficiency
  • Prospecting and client nurturing to generate new business opportunities
  • Prepared and maintained accurate property listings, sales contracts and all other relevant documentation.
  • Attended valuations, pre-exchange and settlement inspections.
  • Performed market research and provided accurate competitive market analysis to define competitive listing and sale prices for upcoming appraisals
  • Prepared and distributed weekly reports on real estate market trends to keep our vendors informed
  • Managed high volume of phone and email correspondence on a daily basis
  • Managed Lead Agent calendars, scheduling meetings and coordinated appraisals and property inspections
  • Attended weekly meetings and Agency trainings
  • Managing Social Media Marketing, Content Creation and Scheduling
  • Conducting open homes (mid-week & Saturday)
  • Assisted clients in home staging and overall preparation for the sales campaign

Sales Associate and Assistant to Lead Agent

Prime Agents
07.2023 - Current
  • Coordinated lead management with REX CRM software to improve efficiency
  • Prepared and maintained accurate property listings, sales contracts and all other relevant documentation.
  • Assisted clients in home staging and overall preparation for the sales campaign
  • Performed market research and provided accurate competitive market analysis to define competitive listing and sale prices for upcoming appraisals
  • Prepared and distributed weekly reports on real estate market trends to keep our vendors informed
  • Managed high volume of phone and email correspondence on a daily basis
  • Managed Lead Agent calendars, scheduling meetings and coordinated appraisals and property inspections
  • Attended weekly meetings and Agency trainings
  • Stepping in as Lead Agent for 4 weeks while Agent was away, Liaising with vendors, purchasers, solicitors and other companies to make sure the sales process runs smoothly
  • Conducted Appraisals and converted listings
  • Prospecting and client nurturing to generate new business opportunities
  • Managing Social Media Marketing, Content Creation and Scheduling
  • Providing Assistance to Lead Agent and Administration staff in all areas of the Sales Process
  • Conducting open homes (mid-week & Saturday)

Administrative & Marketing Manager

Turfworks Group
01.2023 - 07.2023
  • Established workflow processes and business procedures to improve overall performance of personnel.
  • Executed CRM system using Mailchimp to improve customer care services
  • Social Media Management and Content Creation
  • Worked closely with Website Developers to create new branding and website for the Company
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Created videos and managed Instagram & Facebook to strengthen company reputation.
  • Executed tasks using Xero Accounting Software including Sales Quotes, Invoices and uploading Tax Receipts and Bills.
  • End of day Reconciliation through sales system Vend and Xero
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Maternity Leave

Self Employed Services
07.2022 - 01.2023

Executive Assistant & Interior Stylist

Treasured Interiors Pty Ltd
04.2020 - 07.2022
  • Arranging all travel and accommodation and travelling with the Managing Director to take notes at meetings or to provide general assistance during presentations
  • Stepping in for the Managing Director, making decisions and delegating work to others in the managing directors absence
  • Produced accurate office files, updated spreadsheets and crafted presentations for interior design team and management.
  • Created expense reports, budgets and filing systems for management team.
  • Filed paperwork and organised computer-based information.
  • Wrote and designed monthly newsletters.
  • Working with Meta Business Suite daily to develop and schedule regular social media content.
  • Handled phone calls and responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed clients and vendor accounts by creating invoices and purchase orders and organising payments and deposits using google drive.
  • Bank reconciliation
  • Conducted market research to understand trends and customer preferences.
  • Photographed progress and finished projects to share with vendors and clients both locally and interstate.
  • Promoted company design services and developed marketing materials.
  • Assisted interior designers in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
  • Staged and Styled occupied and unoccupied homes for sale by transforming uninspired areas into warm and inviting living spaces ready for the vendor sales campaign.
  • Responsible for liaising with clients for all custom home interior design packages for purchase including furniture and accessory orders, deliveries and installation.
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings and all interior and exterior design items.
  • Facilitated requests regarding product information, installation methods and product upgrade options.

Travelling Around Australia

Self Employed Services
12.2019 - 04.2020

Office Manager & Executive Assistant

Brendan Andrews Real Estate
03.2019 - 12.2019
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Maintained computer and physical filing systems.
  • Optimised organisational systems for optimal office efficiency
  • Maintained CRM database with customer updates and report generation.
  • Cold Calling / teleprospecting
  • KPI driven role
  • Provide excellent sales support and service for our clients.
  • Attend open houses and inspections as required.
  • Buyer management
  • Preparation of Form 6 documents
  • Preparation of a range of contract types
  • Manage auction campaigns
  • Upkeep of real estate portals
  • Handle market & property submissions
  • Prepare marketing budgets, brochures, and marketing material
  • Working with the Meta Business Suite to develop and schedule regular social media content on a daily basis.

Maternity Leave

Self Employed Services
09.2018 - 03.2019

Sales Support to Leading Agent Team

McGrath Estate Agents
04.2017 - 09.2018
  • KPI driven role
  • Provide excellent sales support and service for our clients.
  • Offer support with identifying and prospecting new listings and leads.
  • Explore new sales opportunities from time to time.
  • Attend open houses and inspections as required.
  • Buyer management
  • Providing administrative support to our sales agents
  • Respond to incoming email enquiries
  • Preparation of a range of contract types
  • Manage auction campaigns
  • Upkeep of real estate portals
  • Handle market & property submissions
  • Prepare marketing budgets, brochures, and marketing material
  • End-to-end administration support
  • Preparing and managing Form 6's and contracts
  • Managing the administration and marketing of property campaigns
  • Liaising with suppliers and vendors
  • Managing prospect lists for lead agents
  • Executing the team business and marketing plans
  • Client relationship management
  • Running team meetings, diary management and KPI reporting
  • Cold Calling / teleprospecting

Front Office Manager

McGrath Estate Agents
10.2016 - 04.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Provided administrative support to property management team where needed.
  • Providing administrative support to our sales agents
  • Preparing and managing Form 6's and contracts
  • Manage auction campaigns
  • Upkeep of real estate portals
  • Managing the administration and marketing of property campaigns
  • Liaising with suppliers and vendors
  • Executing the team business and marketing plans
  • Client relationship management
  • Running team meetings, diary management and KPI reporting
  • Monthly franking reports - Faxes, distributing to agents/departments as required and saving sales faxes to MARS
  • New Starter packages, liaising with HR, Head of Sales and IT
  • Auction folders and all documentation
  • Issuing Realworks forms
  • Issuing Contract documents along with Disclosure Statements and Title Search.
  • Preparing training room set up each week (note pads, pens and water bottles to all agents)
  • Organising Monthly training events with John McGrath, CEO and Head of Sales, making sure all requirements are met (catering, note pads, pens, binded booklets and seat formation)
  • Volunteered at McGrath Kick Start 2017 – greeting and attending to all enquiries from all Board Members, Sales Managers and Sales Agents from all offices around Australia.

New Home Sales Consultant

Coral Homes Pty Ltd
03.2015 - 10.2016
  • Welcoming and assisting prospective clients
  • Managing the entire sales process from initial consultation to contract signing
  • Reporting to and working alongside the Sales Manager
  • Prepare and present the Display Homes at a high standard
  • Greet clients with enthusiasm and always deliver professional services to all clients
  • Track and report Leads and achieve monthly sales targets
  • Develop and maintaining relationships with clients, land developers, land agents and fellow colleges
  • Ability to work autonomously
  • Submit Weekly Traffic Submissions
  • Assisting clients with their new home purchase that is suitable for their lifestyle
  • Provide information about our homes liaising with clients, face to face and over the phone on a daily basis
  • Prepare a fully marked up plan with all changes shown clearly
  • Attain Covenant Guidelines, Plan of Development or Building Envelope, Disclosure Plans, and Land Registration Dates
  • Prepare and present fully costed estimation quote’s and House and Land Packages along with detailed Site Plans to clients
  • Order and present Fixed Price Tender Letters, assist with any discrepancies in pricing and liase with estimators and area managers
  • Order and present Building Contracts, assist clients with BOD payment and explaining the next steps ahead in the building process
  • Ability to time manage workloads efficiently and cost effectively
  • Ability to maintain a consistent and very high standard of work at all times
  • Demonstrate honesty and integrity and be able to promote positive working relationships
  • Excellent computer skills with high proficiency in Microsoft Office Products (especially Excel) - Internal Computer operations SAM and VPB Framework
  • Keeping up with competitor’s
  • Sorting incoming emails, and phone calls
  • Attend regular sales meetings
  • Outstanding achievement Award for ‘Customer Service’ November 2015
  • Developed new business and managed new and existing clients.

Office Manager and Personal Assistant

Treasured Interiors Pty Ltd
11.2010 - 03.2015
  • Interior Design and Decorating Company with two Retail Stores
  • Organising day to day running of the office and managing the Managing Directors work flow
  • Coordinating the Interior Design and Decorating Team and assisting in styling and decorating numerous properties both on the Gold Coast and Interstate
  • Responsible for all furniture and accessory orders, deliveries and installation
  • Arranging all travel and accommodation and travelling with the Managing Director to take notes at meetings or to provide general assistance during presentations
  • Assisting in purchasing at Interstate Trade Fairs
  • Stepping in for the Managing Director, making decisions and delegating work to others in the managing directors absence
  • Producing presentations, documents, quotations, invoices, and reports to all Interior Design team and Clients
  • Issuing the Policies and Procedures manual including personal contracts for each staff member
  • Extensive time and diary management
  • Sorting incoming emails, faxes and post, often corresponding on behalf of the Managing Director and the sales team
  • Liaising with clients, suppliers and other staff
  • Assisting with sales enquiries
  • Organising and minuting meetings
  • Working with the sales team to achieve monthly sales targets
  • Screening all calls for Managing Director and Sales Manager, responding to all emails, stationery orders and sales orders and also in-charge of daily banking
  • Handling customer complaints and resolving all issues

Recruitment Resource Assistant

Huntress Recruitment
03.2010 - 07.2010
  • Screening telephone calls, enquiries, requests, checking voicemail, organising and maintaining diaries and making appointments
  • Update and maintain online job postings
  • Maintaining applicant database and efficient track and record associated paperwork
  • Provide assistance to the Human Resources Manager and Recruiters
  • Complete employment verifications and reference checks as needed

Office Administrator, Team Assistant and Front of House Reception

Huntress
10.2009 - 03.2010
  • Liaise with a variety of customers and clients
  • Office management including, arranging and organising meetings, staff calendars, video and telephone conferencing
  • Ordering stationary and office supplies using online expense systems and all mailing services
  • Operate switchboard
  • Organise and arrange travel including flights and accommodation
  • Time management
  • Organise and attend meetings, taking and distributing minutes
  • Follow up and organise relevant documentation

Personal Assistant

Ivory Hotel
04.2008 - 09.2009
  • Supervise the customer service department, including staff, assisting with any operation problems and solutions
  • Dealing directly with customers
  • Dealing with complaints
  • Managing a team incorporating time management skills
  • Counting and balancing money in both office and cashier procedures
  • Organising and attending meetings, ensuring the General Manager is well prepared for their meetings
  • Assisting with any work flow that may come in by other staff members
  • Assisting in the Restaurant and Bars when necessary

Reception and Assistant to Property Management

RealWay Real Estate
02.2007 - 03.2008
  • Liaise with clients in a professional manner
  • Operating switchboard
  • Organising property contracts
  • Processing rental applications
  • Data entry
  • Run various errands such as receiving and sending mail
  • Entrusted to assist with daily banking procedures
  • Ordering stationery and office supplies
  • Cleaning the office, kitchen and reception area

Accounts Clerk

Radio 97 Networks
01.2006 - 01.2007
  • Accounts receivable
  • Accounts payable
  • Petty cash
  • Payroll and Employer superannuation contribution
  • Daily bank reconciliations
  • Prioritise tasks and effective time management
  • Answer incoming calls
  • Arranging Tea and Coffee orders for all staff members

Education

NSW Class (1) Property Certificate
NSW Fair Trading
10.2023

QLD Real Estate Registration Certificate
Validum Institute
2023

Certificate IV in Frontline Management -

National College of Business
2014

Certificate II & III in Administration Studies -

Tafe Queensland
Gold Coast
2006

Skills

  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Excellent Customer Service
  • Confident Sales Skills
  • Attention to Detail
  • Administration Management and Executive Support
  • Relationship Development
  • Strong Communication Skills
  • Works well within a team environment or individually
  • Proficient computer skills including excellent knowledge of Microsoft Office and Google Drive
  • Excellent knowledge of Xero Accountancy Software
  • Strong knowledge of Meta Business Suite and running ads and scheduling social media content

Timeline

Sales Associate to Principal/Lead Agent

DJ Stringer
10.2023 - Current

Sales Associate and Assistant to Lead Agent

Prime Agents
07.2023 - Current

Administrative & Marketing Manager

Turfworks Group
01.2023 - 07.2023

Maternity Leave

Self Employed Services
07.2022 - 01.2023

Executive Assistant & Interior Stylist

Treasured Interiors Pty Ltd
04.2020 - 07.2022

Travelling Around Australia

Self Employed Services
12.2019 - 04.2020

Office Manager & Executive Assistant

Brendan Andrews Real Estate
03.2019 - 12.2019

Maternity Leave

Self Employed Services
09.2018 - 03.2019

Sales Support to Leading Agent Team

McGrath Estate Agents
04.2017 - 09.2018

Front Office Manager

McGrath Estate Agents
10.2016 - 04.2017

New Home Sales Consultant

Coral Homes Pty Ltd
03.2015 - 10.2016

Office Manager and Personal Assistant

Treasured Interiors Pty Ltd
11.2010 - 03.2015

Recruitment Resource Assistant

Huntress Recruitment
03.2010 - 07.2010

Office Administrator, Team Assistant and Front of House Reception

Huntress
10.2009 - 03.2010

Personal Assistant

Ivory Hotel
04.2008 - 09.2009

Reception and Assistant to Property Management

RealWay Real Estate
02.2007 - 03.2008

Accounts Clerk

Radio 97 Networks
01.2006 - 01.2007

NSW Class (1) Property Certificate

QLD Real Estate Registration Certificate

Certificate IV in Frontline Management -

National College of Business

Certificate II & III in Administration Studies -

Tafe Queensland

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