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Summary
Work History
Overview
Education
Skills
Software Competency
Work Availability
Timeline
Hi, I’m

Natalie Clegg

Lilydale,VIC

Summary

Dedicated customer service professional with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organisation skills. Collaborative leader with documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Work History

Hafele Australia

Customer Service Operator
03.2020 - Current

Job overview

I am currently working full time as a customer service operator. After 3 months of working in the trade section I was reassigned to a more niche part of the business handling one of Hafele’s Key accounts. This involves liaising with the customer directly and their clients. I worked to provide an extremely high level of customer satisfaction both with the end consumer and the key account holder. After two years in this role I was then promoted to work in our Contract Management team. This position requires a high level or organisation, knowledge and skill to ensure all deadlines are met if not exceeded.

  • I work to provide extremely high level of customer satisfaction both with the end consumer and the key account holder.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Gathered, summarized and analyzed significant amounts of transactional data to make reasonable conclusions and facilitate key accounting and business decisions.

Double Life PTY LTD

Senior Customer Service Representative
07.2017 - 02.2020

Job overview

I worked full time in the Jobskin, Double Life Customer Service Office Australia and New Zealand. I managed and completed all mandatory processes outlined in my role alone for 3 months before the second position was filled. I am highly confident in the use of SAP and Xero and self-trained in most aspects of the programs.

  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Dingley International Hotel

Senior Bartender
03.2014 - 03.2018

Job overview

  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Closed out cash register and prepared cashier report at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Trained 6 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Overview

9
years of professional experience

Education

Noble Park Secondary College
Noble Park, VIC

VCE
2013

University Overview

  • Awarded The Noble Park all-rounder award year 12, 2013
  • Awarded Caltex award Year 12, 2013
  • Awarded ADF-Long Tan leadership and teamwork Year 12, 2013
  • Awarded The Daniels Andrews MP Award year 12, 2013


Skills

  • 9 years in Customer Service (phone and Face-to-face)
  • Problem solving
  • Data processing
  • Updating procedures
  • Training and management of a small team
  • Record Management
  • Liaising with couriers
  • End of day processing
  • Inventory control
  • Scheduling
  • Filing patient records
  • Maintaining strong relationships with key account holders
  • Training and Development
  • Strong Telephone Etiquette
  • Quality Assurance Evaluation
  • Customer Support
  • Customer Relationship Management
  • Confidentiality Requirements

Software Competency

Software Competency
  • SAP 740
  • Xero
  • MS Office Suite
  • Microsoft Teams
  • Array of courier booking/collection systems
  • Google Workspace
  • Front Email


Availability
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Timeline

Customer Service Operator
Hafele Australia
03.2020 - Current
Senior Customer Service Representative
Double Life PTY LTD
07.2017 - 02.2020
Senior Bartender
Dingley International Hotel
03.2014 - 03.2018
Noble Park Secondary College
VCE
Natalie Clegg