Natalie Clegg

I am currently working full time as a customer service operator. After 3 months of working in the trade section I was reassigned to a more niche part of the business handling one of Hafele’s Key accounts. This involves liaising with the customer directly and their clients. I worked to provide an extremely high level of customer satisfaction both with the end consumer and the key account holder. After two years in this role I was then promoted to work in our Contract Management team. This position requires a high level or organisation, knowledge and skill to ensure all deadlines are met if not exceeded.

• I work to provide extremely high level of customer satisfaction both with the end consumer and the key account holder.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Researched issues through identification of similar past problems and recommended most appropriate solution.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Gathered, summarized and analyzed significant amounts of transactional data to make reasonable conclusions and facilitate key accounting and business decisions.

I worked full time in the Jobskin, Double Life Customer Service Office Australia and New Zealand. I managed and completed all mandatory processes outlined in my role alone for 3 months before the second position was filled. I am highly confident in the use of SAP and Xero and self-trained in most aspects of the programs.

• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Processed, scheduled and executed customer orders for new and established customers.
• Researched and rapidly resolved client conflicts to maintain key accounts.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Engaged clients in person and over phone to answer questions and address complaints.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Closed out cash register and prepared cashier report at close of business.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Trained 6 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.