Natalie Collins

• Sourced temporary and permanent candidates for roles within the education sector
• Coordinated interviews with candidates and clients
• Drafted and posted job advertisements for vacancies
• Reviewed resumes and conducted phone screenings to assess candidate suitability
• Conducted in-person or virtual interviews via Microsoft Teams
• Managed compliance for all candidates across the business
• Oversaw operational tasks and consistently improved systems and processes
• Handled onboarding and placements using Job Adder
• Set up temporary candidates in Astute for payroll purposes
• Generated reports on Job Adder as requested
• Achieved ongoing Key Performance Indicators (KPIs)
• Engaged in headhunting candidates using SEEK talent search and LinkedIn
• Established and maintained relationships with candidates throughout their experience
• Conducted thorough reference checks
• Provided exceptional customer service to both candidates and clients and answered any queries

I joined Angle Auto Finance to support with recruitment which then expanded into learning support and broader HR.

Recruitment:

· Onboarding new employees from start to finish, maintaining an excellent candidate experience

· Contacting referees, share the feedback with the hiring leader and saving in their personnel file

· Creating prospects on Workday, attaching the candidate to the job on Workday, then assigning to the recruiter

· Creating and sending contracts, letters of variations, using Word and DocuSign

· Managing Pre employment background checks using Fit2Work

· Posting job Ads internally and externally

· Screening candidates for several different roles

· Arranging interviews using outlook and Workday

· Assisting hiring leaders with the onboarding and workday queries

· Managing the recruitment inbox, ensuring all emails are responded to in a timely manner

· Service Now answering learning and recruitment queries

· Creating reports for open roles in the business

· Maintaining onboarding excel spreadsheet, with all the new hires

· Working with Accenture and Broadbean to integrate into our Workday system, so we can post via our website, seek and LinkedIn via Broadbean

Learning

· Ensure that all new starters are enrolled in mandatory compliance learning in Workday

· Supported the implementation of Workday for Learning. This has involved research, test and learn and initiative to improve the deployment of training to provide a great employee experience

· Deployment of new compliance learning modules to all Angle employees and updated Annual Compliance packages to automatically capture these modules going forward

· Drafting of all employee communications on learning updates as required

· Primary contact for any employee learning related queries to People and Culture and seeing through to resolution including ServiceNow management, engaging with the employees and Workday experts to resolve as needs

· Proactive monitoring and management of employee’s compliance to ensure is it completed within the time frame of 30 days, including drafting Enterprise Risk reporting on Compliance training updates on a monthly basis

· Engaging with people leaders to highlight employees with outstanding modules to support prioritisation of completion.

· Created a Quick Reference Guide for leaders to enable them to monitor and support their employees

· Established processes in relation to our new Orientation for new starters. Including identifying the audience, enrolments, managing attendance.

· Subsequent to the session distributing automated participant surveys, summarising feedback, and making recommendations to improve

· Undertaking additional learning courses provided by Safetrac to consider if they would be useful and appropriate for deployment to all employees and also to expand my own knowledge

• Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
• Created, organized and maintained employee personnel files to keep sensitive data secure.
• Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
• Submitted monthly, quarterly and weekly reports to management for mandatory reporting.
• Conducted employment verification and background investigation to facilitate hiring process.
• HR Projects
• Working Race Days at Randwick and Rose Hill.

• Pursued sales goals with competitive approach and attitude of continuous improvement.
• Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
• Managing a high volume of incoming and outgoing calls from customers and representatives
• Placing orders for customers using SAP, hitting targets, upselling and cross selling the products
• Dealing with all types of enquiries and complaints from customers in a proficient and timely manner
• Liaising with representatives from the company with any queries
• Generating invoices to send to customers when required

• Creating invoices using MYOB on behalf of the veterinary surgeon to send out to clients, once they have paid, I will receive the payments on the MYOB
• Adding new clients & new medications to the MYOB system
• Writing up reports from the Vet to send off to the client once the job has been completed
• Welcoming clients into the clinic, taking payments, providing medication for the horses
• Sorting the incoming mail, liaising with the vet on medications to be sent out to clients
• Ordering stock for the clinic, checking it has all been received and putting it in the correct area

• Re building fences on properties that have been damaged or destroyed by the bush fires
• Working within a team to build the fences and learn different skills
• Train the new volunteers the process of building fences and help them at all times
• Working in the kitchen with a team cooking and preparing food for the volunteers, serving the food also cleaning the kitchen and dining room for the volunteers

• Managed incoming calls and directing them to the relevant department, calls varying between customers, staff and businesses handling them all in a professional manner
• Sorting and directing incoming and outgoing mail
• Welcoming visitors that come to reception in a polite and professional approach
• Ensuring all of the kitchens and meeting rooms are always tidy and presentable for meetings
• Scheduling meeting rooms for internal staff and organising their calendars using Microsoft outlook
• Each week updating an itinerary for the next up coming months, ensuring it corresponds with what is provided and make any changes when required
• Organising catering for staff meetings or events, working within a budget provided by the company
• Creating purchase orders and receipting them once the item has been received
• Organising events for the company e.g. Christmas Parties and awards events
• Using excel to create spreadsheets for stock takes, account balances, invoices etc.
• Organising paperwork, binding documents for meetings, filing documents away

Order Processing/Administration duties:

• Processing the completion paperwork, ensuring payments have been received and dealing with any queries which arise.
• Daily order processing (hitting a certain target each day). This involves creating a sales order in SAGE 200 and ensuring it reconciles with the details on the CRM system before an order confirmation is produced and sent to customers.
• Ensuring appropriate discount rates are applied to sales orders for commission purposes, and liaising with accounts if any queries arise.
• Checking that any amendments to orders are correct.
• Creating invoices for the following days workload for installers and customers.
• General office administration tasks as required.
• Liaising over the phone with installers and representatives daily to ensure things are running smoothly and resolving any queries.

Personal Assistant duties:

• Daily Morning meetings to inform the CEO’s of their schedule for the day.
• Working closely with the CEO’s and managing their diaries.
• I book flights for business/personal trips, hotels, transport, excursions.
• Arranging meetings; external and internal, liaising via email or telephone to ensure participants, room availability and inputting into the diary.
• Arranging large company events, e.g. Christmas party.
• Ordering catering for meetings, events etc.
• Arranging interviews for positions within the business.
• Filtering incoming telephone calls on behalf of the CEO’s, knowing what is a sales call and the legit cliental in which the CEO’s communicate with.

Customer Service Co-ordinator Supervisor duties:

• Directing calls to the relevant departments.
• Training new members of staff.
• Dealing with departmental complaints and enquires.
• Managing staff rosters and holidays.
• Checking the team were dealing with customers appropriately and maintaining a high level of customer service.