Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Condon

Connewarre,Non US/Canada

Summary

Dedicated professional with a history of meeting company goals providing a consistent and personalised retail experience to all customers. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisation’s brand.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Seed Heritage
09.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed a loyal customer base through personalised interactions, increasing repeat business in-store visits.
  • Enhanced store appearance for increased sales by maintaining and implementing strategic visual merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock control.
  • Provided support to store manager in monthly and weekly budgeting processes, helping to increase financial stability for the business.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily.

Retail Sales Assistant

Seed Heritage
10.2018 - 09.2024
  • Increased sales by providing exceptional customer service and product knowledge.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Boosted sales through suggestive selling techniques and product recommendations.
  • Assisted management in loss prevention efforts by maintaining awareness of potential theft risks.
  • Maintained clean, organised store environment for an inviting shopping experience for customers.
  • Supported promotions by setting up displays and engaging customers with enthusiasm about promotions.
  • Contributed to a positive work atmosphere.
  • Handled incoming phone calls professionally, addressing customer inquiries.
  • Exceeded personal sales goals through diligent follow-up with prospective customers and building rapport with existing.
  • Processed shipments efficiently upon arrival to ensure timely stocking of new merchandise on the floor.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Located merchandise across various stores to address customer needs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Offered each customer personal service to boost sales and customer satisfaction.

Receptionist

Health At The Heads
07.2021 - 07.2023
  • Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained reception area with updated materials, contributing to a welcoming environment for patients
  • Improved appointment scheduling system, reducing wait times and increasing patient satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Increased patient retention rates through exceptional communication skills and problem-solving abilities.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Associate Diploma Architectural Drafting -

RMIT TAFE
Melbourne, VIC
10.1994

Skills

  • Business Development
  • Store Organisation
  • Stock management
  • Loss Prevention
  • Customer Service and Engagement
  • Staff Management

Timeline

Assistant Store Manager

Seed Heritage
09.2023 - Current

Receptionist

Health At The Heads
07.2021 - 07.2023

Retail Sales Assistant

Seed Heritage
10.2018 - 09.2024

Associate Diploma Architectural Drafting -

RMIT TAFE

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Natalie Condon