Natalie Costa
Melbourne,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Public Health Officer position. Has a professional background in healthcare and customer service with demonstrated experience in communication, teamwork, time management and organisation.
Overview
9
9
years of professional experience
Work History
Administrator
Carrington Consulting Suites, Eastern Health
09.2022 - Current
- Maintain accurate and up-to date patient information
- Management of practice documents and organisation of practice systems
- Communicate with patient in person and over the phone
- Facilitating payments, paying invoices and processing orders on behalf of practice
- Managing patient information using PracNet software
- Highly proficient use of Office suites and other practice software
Pathways Administrator
COVID Positive, Eastern Health
04.2022 - 09.2022
- Providing administrative support to doctors and nurses in the COVID positive pathways public health program
- Maintain accurate and up-to date patient information
- Providing customer service to patients calling the COVID Positive program hotline
- Orchestrating in-home health monitoring equipment to be delivered to patients
- Ordering of stock and paying invoices on behalf of the business
- Training of staff through a software change
- Responsible for sorting and processing of clinical data on behalf of Eastern Health, EACH and NEPHU
Laboratory Assistant
Australian Clinical Laboratories
03.2021 - 04.2022
- Data entry of all specimen types using the Ultra system
- Sorted and processed patient specimens according to priority & requested tests, and documented results
- Training of fellow employees in specimen processing of COVID-19 samples, histology samples and microbiology samples
- Using the COVID-19 online portal to process DHHS COVID-19 samples
Customer service assistant
Kmart Australia
06.2014 - Current
- Training customer greeters, cashiers, self-service register assistants and apparel/fitting rooms assistants
- Exhibited high energy and professionalism when dealing with all levels of clients and staff
- Answered customer questions about product availability and delivered outstanding support
- Investigated and resolved customer inquiries and complaints quickly.
Education
Graduate certificate of Public - Public Health
Deakin University
Melbourne, VIC07.2023
Bachelor of Science - Microbiology
Monash University
Melbourne, VIC05.2021
High School Diploma -
Emmaus College
Burwood, VIC12.2016
Skills
- Attention to Detail
- General Management and Administration
- Financial Leadership
- Business Correspondence
- Internal and External Communications
Languages
Italian
Limited Working
Referees
Robyn Allen
Carrington Consulting Suites Practice Manager
0439 003 238
Robyn.Allen@easternhealth.org.au
Kenny Tran
Australian Clinical Laboratories Supervisor
0431 347 298
k_tran90@hotmail.com
Nicholas Callaway
Kmart team leader
0434 639 947
nick_callaway@gmail.com
Timeline
Administrator
Carrington Consulting Suites, Eastern Health
09.2022 - Current
Pathways Administrator
COVID Positive, Eastern Health
04.2022 - 09.2022
Laboratory Assistant
Australian Clinical Laboratories
03.2021 - 04.2022
Customer service assistant
Kmart Australia
06.2014 - Current
Graduate certificate of Public - Public Health
Deakin University
Bachelor of Science - Microbiology
Monash University
High School Diploma -
Emmaus College
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