Summary
Overview
Work History
Skills
Certification
Hobbies and Interests
References
Timeline
Generic

NATALIE COULTER

Roma,Qld

Summary

Reliable and honest Accomodation Duty Manager able to handle fast-paced work. Proven willingness to take on any task to support the team and help the business succeed. I offer excellent organisational skills and have a strong work ethic. Excellent customer relations Strong work ethic Excellent communication and time management skills

Overview

27
27
years of professional experience
1
1
Certification

Work History

Caravan Park Manager

Breeze Management Group
10.2021 - Current
  • Streamlined reservation processes for increased efficiency and customer satisfaction.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Optimized park layout to maximize available space and accommodate a variety of vehicle sizes.
  • Collaborated with local tourism boards to promote the caravan park at regional travel shows and online platforms.
  • Delivered exceptional customer service, addressing guest concerns promptly and professionally.
  • Fostered positive work environment amongst employees through open communication conflict resolution leading low staff turnover rate.
  • Increased revenue by introducing additional services such as equipment rentals and convenience store sales.

Duty Manager

Esk Caravan Park and Motel Group
09.2020 - Current
  • Responsible for the day to day operation of the office, housekeeping and garden areas of the Esk Caravan Park and Motels as required
  • This was implemented by a having a strong focus on customer service and ensuring there were efficient practices in place to achieve a high level of accommodation provided
  • Whilst also strongly focusing on grounds and amenities presentation
  • Processing bookings, arrivals and departures within the Newbook system
  • Also the preparation of daily reports, reconciling and balancing of banking and financial transactions
  • Encouraging guests to extend their stay or upgrade their level of accommodation
  • Ensuring that local tourist information is available for guests
  • Collecting and recording of rent, electricity and gas payments for all permanent residents
  • All email correspondence
  • In conjunction with Operations Coordinator ensuring all park activities, accommodation specials and local events are kept up to date via website, Facebook page and other media avenues
  • Also sourcing content to promote the park via these channels
  • Ensuring all cleaning schedules are followed and maintained
  • Whilst also ensuring that there are adequate supplies of linen and cleaning supplies held at all times

Caravan Park Allrounder

Rollingstone Beachfront Resort
08.2019 - 09.2020
  • All aspects of park office including RMS 9+ and Social Media Platforms
  • Housekeeping - cleaning of all cabins and ensuites, overseeing staff and ordering linen and cleaning products
  • Cafe and Bar - food preparation and stock ordering
  • Coffee machine operation, serving tap beers and cocktails
  • Cash and EFTPOS transactions

Allrounder

Adels Grove Campground
06.2019 - 08.2019
  • Kitchen Hand
  • House Keeping

Cook/Food and Beverage Manager

Wantima Country Club
10.2017 - 05.2019
  • Preparation and cooking of all Bistro/Cafe meals
  • Ordering of all stock required
  • Setting of Menu and daily specials
  • Implementing cleaning rosters and daily procedures
  • Point of sale operations
  • Operating coffee machine and bar service

Owner

A Professional Palm Service
04.1998 - 05.2019
  • Administration
  • Book Keeping (Quick Books, Zero Accounting)
  • All advertising and social media platforms
  • Daily banking procedures
  • Liaising with customers by phone and email

Secretary, Treasurer and Club Manager

Pine Rivers Swans AFC
03.1998 - 09.2018
  • Overseeing the day to day running of the clubhouse, duties included stock control and management of all food and alcohol
  • Rostering of all volunteers for canteen and bar areas
  • Ensuring appropriate licences were held by the club and displayed as required
  • Daily banking procedures
  • Attending association meetings
  • Liaising with parents and players
  • Cleaning of clubhouse and change rooms

Skills

  • Excellent customer relations
  • Strong work ethic
  • Excellent communication
  • Time management skills

Certification

  • Certificate Parks and Resort Management
  • Senior First Aid/CPR
  • RSA
  • Food Handling
  • Food Safety Supervisor

Hobbies and Interests

  • Camping
  • Fishing
  • Photography
  • Family History research

References

  • Sue Waite, Former manager - Rollingstone Beach Front Resort, 0422 226 951
  • Abe Cox, Former Operations Supervisor - Esk Caravan Park and Motel Group, 0466 180 064
  • Kim Gatley, Personal Reference, 0410 068 710

Timeline

Caravan Park Manager

Breeze Management Group
10.2021 - Current

Duty Manager

Esk Caravan Park and Motel Group
09.2020 - Current

Caravan Park Allrounder

Rollingstone Beachfront Resort
08.2019 - 09.2020

Allrounder

Adels Grove Campground
06.2019 - 08.2019

Cook/Food and Beverage Manager

Wantima Country Club
10.2017 - 05.2019

Owner

A Professional Palm Service
04.1998 - 05.2019

Secretary, Treasurer and Club Manager

Pine Rivers Swans AFC
03.1998 - 09.2018

Similar Profiles

CREATE PROFILE
NATALIE COULTER