Natalie Davies
Camp Mountain
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.
Overview
5
5
years of professional experience
Work History
Claims Manager
Suncorp Insurance
01.2024 - Current
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
Service Officer
Services Australia
03.2021 - 11.2023
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
Shift Supervisor
McDonalds
11.2019 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
The Gap State High School
Brisbane, AUS01.2019
Skills
- Computer skills
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Adaptability
- Attention to detail
Timeline
Claims Manager
Suncorp Insurance
01.2024 - Current
Service Officer
Services Australia
03.2021 - 11.2023
Shift Supervisor
McDonalds
11.2019 - 02.2021
The Gap State High School
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