Natalie Dawson
East Gosford,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional customer service skills. Adept at working effectively unsupervised, under pressure and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Senior Sales Coordinator
Harvey Norman Commercial
Somersby, NSW
01.2015 - Current
- Provided training and guidance to staff on sales coordinating practices and procedures.
- Coordinated with builders/clients to ensure timely delivery of products.
- Developed relationships with customers and suppliers.
- Processing payments, returns, credits and warranty claims.
- Coordinating deliveries of appliances and plumbing of over a million dollars.
- Data entry/create delivery schedules.
- Maintain strong product knowledge of appliances and plumbing products.
- Manage a busy workload and prioritize tasks when facing demanding deadlines.
- Excellent communication skills verbal and written.
- Competent using microsoft office and excel.
Assistant Store Manager
Oliver's Real Food
Wyong, NSW
01.2013 - 12.2014
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions and stock levels.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Delegated work to staff, setting priorities and goals.
Receptionist
Harvey Norman Commercial
Somersby, NSW
02.2011 - 01.2013
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services and photocopying documents as requested.
- Processed customer payments cash/eftpos and entered it into the system.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Ordering inventory and office supplies.
- Preparing warranty and specification booklets
Education
High School Diploma -
Terrigal High School
Terrigal, NSW11.2006
Skills
- Inventory Control
- Customer Service
- Payment Processing
- Meeting Sales Goals
- Finding resolutions
- Account Management
- Multitasking
- Training Staff
- Communication
- Data Entry
Timeline
Senior Sales Coordinator
Harvey Norman Commercial
01.2015 - Current
Assistant Store Manager
Oliver's Real Food
01.2013 - 12.2014
Receptionist
Harvey Norman Commercial
02.2011 - 01.2013
High School Diploma -
Terrigal High School
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