Natalie Duddell
Morayfield,QLD
Summary
Eager to contribute to team success and further develop professional skills within The Lottery Corporation. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Keno Specialist
The Lottery Corporation
10.2024 - Current
- Providing support for venue partners and resolving a variety of issues.
- Consistent first-call resolution through comprehensive understanding of Keno products, procedures and troubleshooting.
- Contributed to team success by consistently meeting or exceeding individual performance metrics.
- Adapted quickly to new processes and equipment introduced.
- Follow through on tasks and liaise with Keno Business Development Managers when needed.
Front of House Team Leader
Burpengary Community Club
06.2021 - 10.2024
- Knowledge of laws pertaining to the Responsible Service of alcohol and Responsible Service of Gaming
- Updating and managing till systems in back-of-house
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Being first point of contact for customer complaints guest
- Phone proficiency when arranging function and taking bookings
- Able to work and maintain bar services to a high standard.
- Collaborated with back of house management to ensure seamless communication between departments.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
Bartender
Barpop
02.2020 - 09.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed strict beverage control to minimize wastage and customer intoxication
- Ensured liquor was secured at the end of shift
- Processed orders using till system available and being flexible to sudden changes of the system
- Maintained full knowledge of beverages list and promotions
- Efficiently opened or closed the bar according to established procedures.
Supervisor
The Chequers
11.2018 - 02.2020
- Interact with guests in a customer focused manner to ensure an excellent guest experience
- Receiving and confirming walk-in, telephonic, and online reservations
- Checking customers identification and confirmed legal drinking age and complying with beverage regulations
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled cash transactions accurately, balancing registers at the end of each shift.
Retail Assistant
Big W
10.2014 - 11.2018
- Ensure high levels of customer satisfaction through excellent sales service
- Receiving and managing phone calls and ensuring correct information is delivered to the customer
- Maintain outstanding store condition and visual merchandising standards
- Manage point-of-sale processes
- Follow all company policies and procedures
- Secialised in footwear sales, presentation, stock levels, marketing, and product information
Education
Certificate IV - Hospitality
Brisbane Business & Hospitality Training
07.2024
Diploma - Technology Studies
University of The Sunshine Coast
06.2024
High School Diploma -
Pine Rivers State High School
11.2016
Skills
- Leadership Qualities
- Team Management
- Technology adaptation
- Guest Relations
- Money Handling
- Phone Etiquette
- Training and mentoring
- Complaint Handling
Other Qualifications
- Certificate 1 in Information Digital Media and Technology
- Responsible Service of Alcohol
- Responsible Service of Gambling
References
- Bianca Pye, Club Supervisor, Burpengary Community Club, 0436111337
- Amber Thompson, Deputy Manager, Burpengary Community Club, 0455199933
Timeline
Keno Specialist
The Lottery Corporation
10.2024 - Current
Front of House Team Leader
Burpengary Community Club
06.2021 - 10.2024
Bartender
Barpop
02.2020 - 09.2020
Supervisor
The Chequers
11.2018 - 02.2020
Retail Assistant
Big W
10.2014 - 11.2018
Diploma - Technology Studies
University of The Sunshine Coast
High School Diploma -
Pine Rivers State High School
Certificate IV - Hospitality
Brisbane Business & Hospitality Training
Similar Profiles
Kim SmedleyKim Smedley
Business Development Manager at The Lottery CorporationBusiness Development Manager at The Lottery Corporation
Kerri WalterKerri Walter
Customer Support Consultant at The Lottery CorporationCustomer Support Consultant at The Lottery Corporation
Saikumar ChimakurthiSaikumar Chimakurthi
Automation Engineer at The Lottery CorporationAutomation Engineer at The Lottery Corporation
Ryan LepouRyan Lepou
Air Conditioning Technician at Advanced Air Conditioning Pty LtdAir Conditioning Technician at Advanced Air Conditioning Pty Ltd
Kody UshayKody Ushay
Teacher Aide at Bray Park State High SchoolTeacher Aide at Bray Park State High School