Natalie English
Butler,WA
Summary
Dynamic professional with a proven track record at City of Stirling, excelling in customer support and complaint resolution. Leveraged problem-solving abilities and data entry skills to enhance customer satisfaction and foster loyalty. Demonstrated adaptability and a customer-focused approach, significantly improving service delivery and fostering team collaboration.
Overview
21
21
years of professional experience
Work History
Customer Service Officer
City of Stirling
Terry Tyzack Aquatic Centre
03.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Sales Specialist
Owner-Operator
Perth, WA
02.2016 - 12.2021
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Interacted with approximately 50 customers daily to provide personalized product guidance, resolve issues and open new accounts.
Sales Officer
Nestle
Perth, WA
05.2003 - 05.2013
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
Education
High School Diploma -
Governor Stirling Senior High School
Woodbridge, WA11.1984
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Payment Processing
- Problem-solving abilities
- Customer Service
- Complaint resolution
Timeline
Customer Service Officer
City of Stirling
03.2022 - Current
Sales Specialist
Owner-Operator
02.2016 - 12.2021
Sales Officer
Nestle
05.2003 - 05.2013
High School Diploma -
Governor Stirling Senior High School
Similar Profiles
Joshua AgnewJoshua Agnew
Pool Lifeguard at City Of StirlingPool Lifeguard at City Of Stirling
Dragan PecanacDragan Pecanac
Senior Community Patrol Officer at City of StirlingSenior Community Patrol Officer at City of Stirling
Joshua AgnewJoshua Agnew
Swim Instructor at City Of StirlingSwim Instructor at City Of Stirling