Natalie English
Butler,WA
Summary
Dynamic professional with a proven track record at City of Stirling, excelling in customer support and complaint resolution. Leveraged problem-solving abilities and data entry skills to enhance customer satisfaction and foster loyalty. Demonstrated adaptability and a customer-focused approach, significantly improving service delivery and fostering team collaboration.
Overview
21
21
years of professional experience
Work History
Customer Service Officer
City of Stirling
03.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Sales Specialist
Owner-Operator
02.2016 - 12.2021
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Interacted with approximately 50 customers daily to provide personalized product guidance, resolve issues and open new accounts.
Sales Officer
Nestle
05.2003 - 05.2013
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
Education
High School Diploma -
Governor Stirling Senior High School
Woodbridge, WA11.1984
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Payment Processing
- Problem-solving abilities
- Customer Service
- Complaint resolution
Timeline
Customer Service Officer
City of Stirling
03.2022 - Current
Sales Specialist
Owner-Operator
02.2016 - 12.2021
Sales Officer
Nestle
05.2003 - 05.2013
High School Diploma -
Governor Stirling Senior High School
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