Natalie Franker
Broome,WA
Summary
Empowering, proactive and experienced Family Engagement Officer specialising in assessing the needs of my clients, committed to helping families by providing a culturally safe and respectful service and by implementing effective safety plans for the issues presented. Offering extensive knowledge of community resources & working closely with them to access needed services that benefit them on their journey to improve and transform their lives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Family Engagement Officer
Broome Youth & Family Hub
01.2021 - Current
- Manage case loads of 15 individual families between the ages of 16 to 25 years & perform weekly visits with children and families.
- Administer reunification service, court ordered, criminal matters regarding children and families, including supervised visits.
- Supporting victims of domestic violence offering emotional support to clients, providing the needed information, accompanying clients to court, working as a liaison, holding weekly support groups. Providing crisis management to clients affected with alcohol or drug dependencies, and providing support for the child victims.
- Serve as clients advocates to coordinated required services or to resolve emergency problems in crisis situations.
- Interview individuals to compile information on social, educational, criminal, institutional or drug history.
- Provided optimal parental support for behavioural problems, support families with children's involvement in school and provide ongoing educational programs with family members during times of intervention.
- Directing program activities and providing opportunities for family involvement. Coordinating parent education services and also responsible to ensure the program meets the goals and objectives laid out with the family. Liaison between the student, home, school, and the family, providing information on rules and regulations.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Associate of Arts - Special Education
2011
No Degree - Italian Studies
1990
High School Diploma -
06.1987
Skills
- Safety and Risk Assessments
- Crisis Intervention
- Community Mental Health Programs
- Mental Health Support
- Goal Development
- Client Outreach
- Community Service Programs
- Case Management
- Confidential Case Documentation
- Child Welfare and Protective Services
- Family Reunification
- Domestic Violence Training
- Mental Health Training
- Referrals and Networking
- Cultural Competency
- Mandatory Reporting Procedures
Certification
- Accidental Counsellor Lifeline WA Training - 09/2020
- Mental Health First Aid Lifeline WA Training- 03/2021
- Hurt People, Hurt People. Trauma-informed understanding of violent & aggressive behaviours Complex Trauma Training WA - 11/2021
- Aboriginal and Torres Strait Islander Mental Health First Aid - 02/2022
- DV-Indigenous workshop Lifeline WA Crisis Support - 05/2022
- Brain Story Alberta Wellness Initiative - 11/2022
Timeline
Family Engagement Officer - Broome Youth & Family Hub
01.2021 - Current
Edith Cowan University - Associate of Arts, Special Education
University Trento Italy - No Degree, Italian Studies
East Troy Senior High - High School Diploma,