Natalie Free
Deniliquin,Australia
Summary
Developed skills in fast-paced business environment, including data analysis, stakeholder communication, and strategic planning. Seeking to transition into new role where these skills can be applied and further developed. Committed to leveraging analytical experience and problem-solving abilities to contribute to organizational success.
Overview
29
29
years of professional experience
Work History
Senior Digital Health Analyst
Single Digital Patient Record Implementation Auth.
05.2024 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Facilitated workshops on data visualization tools, enhancing team's reporting capabilities.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Optimized operational efficiency by redesigning workflow processes.
- Managed approximately 30 incoming calls, emails and Microsoft Teams chats and meetings from colleagues, managers and end users per day
EMR Application Support Officer
Southern NSW Local Health District
02.2017 - 04.2024
- Presently, spearheading a small team to execute a digital health solution, encompassing responsibilities such as change management, risk and issues management, training, go live support and the evaluation of project initiatives for effective implementation to two Catholic hospitals in MLHD
- Currently, serving as the lead business analyst for the Community Health Outpatient Care and Outpatient Digital Health Solution, providing support to around 1000 clinicians and end users in two rural and remote LHD's
- Exclusively accountable for overseeing and implementing the entire lifecycle of a successful digital health solution rollout to two Catholic community-based organisations in MLHD
- Responsible for providing specialist core and front-end application support to all services providers including incident analysis, resolutions and application changes
- Create and execute an adaptable training strategy for end-users situated in rural and remote locations across MLHD and SNSWLHD
- Conduct meetings, guide discussions, and offer representation, advice and decision making in diverse state and local forums with vendors and external stakeholders to achieve the goals of the LHD's eMR
- Served as a reliable point of contact between clients and specialized teams within the organization, streamlining communication pathways effectively.
Endorsed Enrolled Nurse
Murrumbidgee Local Health District
01.1996 - 01.2017
- Employ a multidisciplinary approach to address patient's needs, identify opportunities for intervention and assist in providing support to obtain favourable patient centered outcomes
- Demonstrate robust analytical skills and techniques to identify, assess, implement, monitor, and evaluate general nursing care
- Engage proactively as a valuable and resourceful team member during high pressure situations in the emergency department, maternity delivery suites and the medical ward
- Ensured patient privacy and confidentiality in accordance with regulations and protocols set by NSW Health and AHPRA
- Collaborate and negotiate with essential stakeholders, including medical officers, nurse managers and patients to address and fulfill the health care requirements of the patient
Education
Certificate of Technical Studies - MyChart, EpicCare Link, EpicCare Ambulatory + More
Epic
Sydney, NSW09-2024
Accelerating Implementation Methodology (AIM) - Change And Project Management
NSW Agency For Clinical Innovation
Wagga Wagga, NSW06.2019
Cerner Fundamentals -
Cerner Millenium
Wagga Wagga, NSW03.2019
Advanced Certificate in Nursing - Nursing
Cootamundra TAFE
Cootamundra, NSW12-1996
Skills
- Analytical Thinking
- Data Analysis
- Collaboration
- Consultation
- Digital Health Implementation
- Time Management
- Project management
- Workflow Analysis
- Process improvements
- Multiple priorities management
- Database management
Timeline
Senior Digital Health Analyst
Single Digital Patient Record Implementation Auth.
05.2024 - Current
EMR Application Support Officer
Southern NSW Local Health District
02.2017 - 04.2024
Endorsed Enrolled Nurse
Murrumbidgee Local Health District
01.1996 - 01.2017
Certificate of Technical Studies - MyChart, EpicCare Link, EpicCare Ambulatory + More
Epic
Accelerating Implementation Methodology (AIM) - Change And Project Management
NSW Agency For Clinical Innovation
Cerner Fundamentals -
Cerner Millenium
Advanced Certificate in Nursing - Nursing
Cootamundra TAFE
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