Natalie Fuller
243 Patton Street, Broken Hill,NSW
Summary
Dynamic professional with a proven track record at Cbbookkeeping, excelling in customer service and teamwork. Recognized for strong problem-solving abilities and attention to detail, effectively managing multiple projects under tight deadlines. Committed to continuous improvement and fostering positive relationships, ensuring exceptional experiences for clients and colleagues alike.
Overview
25
25
years of professional experience
Work History
Social and Community Administration
Cbbookkeeping
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Shop Assistant
Woolworths
10.2020 - Current
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Reduced wait times by efficiently processing transactions at the cash register.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
Hard Goods Assistant
Target
03.2014 - 10.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Assistant Customer Service Manager
Woolworths
11.2003 - 02.2013
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Upheld confidentiality of personnel information while managing sensitive employee data within the roster system.
- Supported employee satisfaction by promptly addressing scheduling concerns and requests for time off.
- Managed and motivated employees to be productive and engaged in work.
Office Manager
Woolworths
02.2000 - 11.2003
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
Education
Higher School Certificate -
Broken Hill High School
Broken Hill, NSW01-2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Computer skills
- Data Entry
- Decision-making
- Problem resolution
Timeline
Social and Community Administration
Cbbookkeeping
11.2024 - Current
Shop Assistant
Woolworths
10.2020 - Current
Hard Goods Assistant
Target
03.2014 - 10.2020
Assistant Customer Service Manager
Woolworths
11.2003 - 02.2013
Office Manager
Woolworths
02.2000 - 11.2003
Higher School Certificate -
Broken Hill High School
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