Natalie Galvez
Kurunjang
Summary
Experienced retail professional with over Seven years in customer service, sales, and store operations. Skilled in managing appointments, cash handling, merchandising, and administrative duties. Proficient in Microsoft Office and committed to delivering excellent customer experiences through effective communication, time management, and organisation. Committed to delivering exceptional customer experiences and contributing effectively in retail environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Eyelash Technician & Business Owner
Foxy Lashes and Beauty by Natalie
01.2018 - Current
- Company Overview: Home-Based Business
- Provide professional eyelash extension services (Classic and Volume sets)
- Deliver high-quality customer service in a private setting
- Schedule, manage, and coordinate client appointments
- Maintain excellent time management and organisation
- Operate independently with strong self-motivation and reliability
Customer Service Attendant
Caltex Melton
01.2018 - Current
- Deliver efficient and friendly customer service in a fast-paced environment
- Handle cash, EFTPOS, and perform daily till reconciliations
- Maintain store presentation through cleaning and merchandising
- Conduct stocktakes and manage inventory
- Perform administrative tasks including shift reports and compliance checks
Full-Time Parent
01.2015 - 01.2018
- Developed strong time management, multitasking, and organisational skills through managing household responsibilities and caring for children
Retail Assistant Melton
City Chic
01.2013 - 01.2015
- Provided exceptional customer service in a busy retail environment
- Responsible for opening and closing procedures
- Performed cash handling and daily banking
- Maintained visual merchandising and stock presentation
- Answered phone enquiries and assisted with stocktaking
Waitress
Aces Place
01.2011 - 01.2013
- Took food and drink orders in a professional and timely manner
- Handled payments and performed cash handling duties
- Delivered high standards of customer service
- Maintained cleanliness and hygiene standards throughout service areas
Education
High School Diploma -
Brimbank College
Melbourne, VIC01-2006
Skills
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Publisher
- Strong typing skills with a high level of accuracy and efficiency
- Current First Aid and CPR Certification
- Valid Full Victorian Driver’s Licence (Manual)
- Current National Police Check
- Excellent time management, communication, and customer service abilities
Certification
certificate IV Business Administration 2013
Languages
Languages Spoken Fluently: English and Spanish
Timeline
Eyelash Technician & Business Owner
Foxy Lashes and Beauty by Natalie
01.2018 - Current
Customer Service Attendant
Caltex Melton
01.2018 - Current
Full-Time Parent
01.2015 - 01.2018
Retail Assistant Melton
City Chic
01.2013 - 01.2015
Waitress
Aces Place
01.2011 - 01.2013
High School Diploma -
Brimbank College
PERSONAL ATTRIBUTES
- Proven ability to work independently as well as collaboratively within a team environment
- Strong client-focused approach, ensuring customer satisfaction in all interactions
- Excellent communication and interpersonal skills, fostering positive relationships
- Highly organised with the ability to prioritise tasks effectively under pressure
- Skilled at identifying issues promptly and implementing appropriate solutions
- Strong problem-solving abilities with a proactive mindset