Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Natalie Gannon Hadley

QUAKERS HILL,New South Wales

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

28
28
years of professional experience

Work History

Adminustration

M & N Carpentry Pty Ltd
QUAKERS HILL, NSW
12.2020 - Current
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Identified needs of customers promptly and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Delivered products to customer locations on time.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Answered [Number] calls per shift to assist with customer questions and concerns.

Office Manager

Unique Flooring NSW Pty Ltd
Seven Hills, NSW
06.2006 - 08.2022
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Maintained filing system for records, correspondence and other documents.
  • Developed and implemented office policies and procedures.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed office budget to handle inventory, postage and vendor services.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Used judgment and initiative in handling confidential matters and requests.
  • Analyzed business performance data and forecasted business results for upper management.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Organized company events including holiday parties, team building activities .
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Interpreted and communicated work procedures and company policies to staff.
  • Coded and entered daily invoices with in-house accounting software.
  • Produced thorough, accurate and timely reports of project activities.
  • Managed office inventory and placed new supply orders.
  • Proposed or approved modifications to project plans.
  • Ensured compliance with applicable laws regarding employment practices.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided training to new hires on office policies and procedures.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Reviewed files and records to obtain information and respond to requests.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Conducted research projects related to new product development or marketing initiatives.
  • Provided administrative support to management team including preparing reports and presentations.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained schedule of class assignments to meet deadlines.
  • Delivered products to customer locations on time.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Worked with cross-functional teams to achieve goals.

Sales Assistant

Rockmans
Blacktown, NSW
05.2004 - 08.2006
  • Processed special orders for out-of-stock items when necessary.
  • Fostered relationships with customers to expand customer base and retain business.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Informed customers about current promotions and discounts.
  • Replenished merchandise on shelves as needed throughout the day.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained records related to sales for store management.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained cleanliness of the sales floor area at all times.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Assisted customers with returns, exchanges and refunds.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Assisted in creating displays to promote products.
  • Answered incoming telephone calls to provide store, products and services information.
  • Bagged or packaged purchases and wrapped gifts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Engaged in sales-oriented discussions to determine customer pain points.
  • Greeted customers and provided assistance with product selection.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Built and maintained relationships with peers and upper management to drive team success.

Senior Hairstylist

Mel's Blondies
Swansea
09.1999 - 09.2003
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
  • Created positive relationships with clients through excellent customer service skills.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Operated cash registers to receive payments from patrons.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Cut hair using scissors, clippers and razors while following customer instructions.
  • Greeted customers upon arrival in a friendly manner and assessed their hair needs.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Utilized specialized tools like curling irons and flat irons to achieve desired looks.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Provided expert consultation to clients on hair care, styling and coloring techniques.
  • Provided advice on how to maintain a particular style at home between visits.
  • Used curlers, rollers and curling irons to press and curl hair.
  • Applied color treatments including highlights, foils, balayage and ombre.
  • Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Responded to customer inquiries by phone, email and in person.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Managed appointment bookings including scheduling appointments with clients.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Provided comprehensive hair treatments for various types of hair.
  • Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
  • Assisted in the training of new stylists on proper technique for cutting, coloring and styling hair.
  • Promoted additional services available within the salon such as waxing or makeup application.
  • Processed payments from customers accurately using point of sale systems.
  • Scheduled appointments for customers using internal software system.
  • Applied water or setting, straightening or waving solutions to hair.
  • Shaved, trimmed and shaped beards and mustaches.
  • Advised customers on ways they can improve the health of their scalp and hair.
  • Maintained a safe and clean work environment for staff and customers.
  • Conducted regular maintenance checks on equipment such as blow dryers or curling irons.
  • Developed creative hairstyles for special occasions such as weddings, proms or other events.
  • Collected payment from customers and scheduled next appointments.

Hairdresser

Total Look salon
Ermington , NSW
02.1996 - 08.1999
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Scheduled appointments for customers using internal software system.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Cut, styled and coloured customer's hair according to their preference using scissors, clippers and colouring products.
  • Analyzed hair texture and condition before recommending appropriate styling methods.
  • Provided consultations to discuss hairstyle options for clients.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Ordered supplies from vendors when needed to ensure adequate stock is available at all times.
  • Colored, cut and installed extensions according to style photos and client specifications.
  • Shaved, trimmed and shaped beards and mustaches.
  • Shampooed, conditioned and blow-dried client's hair.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Advised clients on how to maintain their hairstyles at home between visits.
  • Resolved any customer complaints quickly in an efficient manner while maintaining professionalism.
  • Followed safety protocols when handling chemicals or sharp instruments like scissors or razors.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Mentored new staff to enhance personal growth and increase productivity.
  • Cleaned work area thoroughly after each shift ensuring all tools were properly stored away.
  • Used curlers, rollers and curling irons to press and curl hair.
  • Maintained cleanliness of salon equipment, tools and work areas.
  • Maintained accurate records of client's details including name, contact number, payment information.

Education

Buisness Management And Learning/ Development - Buisness

Southern Star Learning
Silverwater, NSW
06-2012

Certifiacte 11 Admin - Admin

Tafe NSW
Belmont, NSW
11-2002

Certificate 111 Hairdressing - Hairdressing

Tafe NSW
Mt Druitt NSW
08-1999

High School Diploma -

Macarthur Girls Technology High
Parramatta, NSW
12-1993

Skills

  • Relationship Building
  • Computer Skills
  • Microsoft Office
  • Recordkeeping
  • Communication
  • Problem Resolution
  • Active Listening
  • Attention to Detail
  • Excellent Communication
  • Social Perceptiveness
  • Dependable and Responsible
  • Customer Service
  • Self-Directed
  • Customer Relations
  • Verbal Communication
  • Flexible and Adaptable

Affiliations

  • Cooking
  • Exploring ( Drives)
  • Spending time with family
  • Movies

Timeline

Adminustration

M & N Carpentry Pty Ltd
12.2020 - Current

Office Manager

Unique Flooring NSW Pty Ltd
06.2006 - 08.2022

Sales Assistant

Rockmans
05.2004 - 08.2006

Senior Hairstylist

Mel's Blondies
09.1999 - 09.2003

Hairdresser

Total Look salon
02.1996 - 08.1999

Buisness Management And Learning/ Development - Buisness

Southern Star Learning

Certifiacte 11 Admin - Admin

Tafe NSW

Certificate 111 Hairdressing - Hairdressing

Tafe NSW

High School Diploma -

Macarthur Girls Technology High

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