Natalie Gibson (Payne )
North Rothbury,NSW
Summary
Dynamic manager and lash educator with strong communication and employee training skills. Committed to fostering exceptional customer relationships while driving service excellence and operational improvements within the beauty industry. Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
9
9
years of professional experience
Work History
Beauty Therapist / Lash educator / manger
The Lash & Beauty House / Dead Pretty Beauty Bar
Singleton, nsw
02.2017 - Current
- Provided personalized beauty treatments and consultations to enhance client satisfaction.
- Maintained a clean and organized workspace to ensure a safe environment.
- Utilized skincare products and tools effectively for various beauty services.
- Educated clients on aftercare procedures for optimal results post-treatment.
- Managed appointment scheduling and client records using salon software systems.
- Developed strong relationships with clients through attentive communication and care.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Kept up-to-date with new techniques in the beauty industry by attending training courses.
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Collected payment from customers and scheduled next appointments.
- Advised customers on how to care for their skin between visits to ensure optimal results from treatments received.
- Greeted customers and handled payment processes before and after treatments.
- Maintained cleanliness of the salon by disinfecting tools and equipment after use.
Lash Artist
The Lash & Beauty House / Dead Pretty Beauty Bar
Singleton , nsw
02.2017 - 01.2026
- Executed precise lash application techniques for diverse client preferences.
- Educated clients on lash care and maintenance for optimal results.
- Maintained a clean and organized workspace adhering to salon standards.
- Utilized tweezers to isolate individual lashes prior to application of extensions.
- Remained knowledgeable about new products and services offered by the salon.
- Adhered strictly to health and safety regulations when performing lash treatments.
- Kept records of client visits and updated customer profiles accordingly.
Brow Artist
The Lash & Beauty House / Dead Pretty Beauty Bar
Singlton , nsw
02.2017 - 01.2026
- Consulted with clients to determine desired brow shapes and styles.
- Recommended products based on skin type and desired results.
- Educated clients on aftercare techniques for brow maintenance.
- Monitored stock levels of supplies such as tweezers, scissors, wax tint and so on
- Prepared treatment rooms prior to appointments by cleaning surfaces and setting out tools and products.
- Attended training sessions to keep up-to-date with new treatments and techniques.
- Performed waxing services, including upper lip, chin, and side of face waxing.
- Cleaned client eyes prior to lash application with gentle eye makeup remove wipes.
lash lift
The Lash & Beauty House / Dead Pretty Beauty Bar
Singlton , nsw
02.2017 - 01.2026
- Developed engaging lesson plans tailored to diverse student needs.
- Facilitated classroom discussions to enhance student participation and critical thinking.
- Implemented educational technology to support interactive learning experiences.
- Assessed student progress through regular evaluations and feedback sessions.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Identified weakness and strengths to create strategic student improvement plans.
- Managed and organized class records and reports.
- Assessed student progress regularly through formal and informal assessments.
- Classic, hybrid, volume, and mega volume lash; I am an educator for.
- Conducted individual or small group tutoring sessions as needed for struggling students.
Manger /Business Owner
The Lash & Beauty House / Dead Pretty Beauty Bar
Singleton , Nsw
02.2017 - 01.2026
- Developed training programs to enhance employee skills and improve performance.
- Analyzed operational data to identify trends and recommend strategic changes for improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
Education
International Lash Masters - Lash Educator
International Lash Masters
Melbourne, VIC01-2020
Lash Arts - Lash Artist
Mason Lash Co
Warners Bay12-2019
Skills
- Skincare treatment
- Lash application
- Brow shaping
- Salon software
- Safety regulations
- Customer relationship management
- Appointment scheduling
- Service promotion
- Employee training
- Attention to detail
- Client education
- Conflict resolution
- Strong communication
- Waxing services
- Sales and upselling
- LED light therapy
- Eyebrow shaping precision
- Tool sterilization
- Waxing and hair removal techniques
- Dye and tint application
- Brow sculpting
- Body contouring treatments
- Client consultation
- Brand awareness
- Beauty routine advice
- Payment processing
- Empathy and patience
- Color matching techniques
- Beauty trends
- Face shape analysis
Timeline
Beauty Therapist / Lash educator / manger
The Lash & Beauty House / Dead Pretty Beauty Bar
02.2017 - Current
Lash Artist
The Lash & Beauty House / Dead Pretty Beauty Bar
02.2017 - 01.2026
Brow Artist
The Lash & Beauty House / Dead Pretty Beauty Bar
02.2017 - 01.2026
lash lift
The Lash & Beauty House / Dead Pretty Beauty Bar
02.2017 - 01.2026
Manger /Business Owner
The Lash & Beauty House / Dead Pretty Beauty Bar
02.2017 - 01.2026
International Lash Masters - Lash Educator
International Lash Masters
Lash Arts - Lash Artist
Mason Lash Co