Natalie Glencross
Brisbane,QLD
Summary
I have 5+ years of experience in hospitality, previous experience managing a bar and restaurant in the city. Currently working hospitality as a FOH/all rounder but looking for a change and seeking consistent fulltime hours! Can work early starts, late nights, weekends and public holidays.
I am a hard worker who is always bubbly and motivated, I am seeking to find a beautiful work environment that I can be a part of. I have years of hands-on experience and come with a great attitude and flexible hours.
Overview
10
10
years of professional experience
Work History
FOH/Section Waitress
Isles Lane
10.2023 - Current
- FOH, Bar and Barista
- Open and Close Procedures
- Table service and efficiency in running high volume sections
- Running Food and Beverages
- Handling Venue Bookings and POS
- Maintaining a clean and organized dining area
Venue Manager
Santa Monica Restaurant And Bar
04.2021 - 10.2023
- Staff and venue management, inclusive of waging and rosters
- Stock take, Budgeting and Invoicing
- Event/Function Management, Handling venue bookings
- Till reconciliation
- Supervising and following Health and Safety Regulations
- Hiring, and training to ensure a high level of service quality at all times
- Hands on FOH & Bar
Skin & Laser Therapist
Laser Clinics Australia
06.2019 - 04.2021
- Treat and Perform Skin/Laser Services
- Well developed customer service skills
- Proven time management
- Efficient in conflict resolution techniques
- Experienced in retail etiquette/presentation and representation
- Adherence to KPI's and Targets
Food and Sales Assistant
Cheeky Chicken
06.2016 - 06.2019
In-Store Online Shopper
Coles
02.2014 - 06.2016
Education
RSA Certified QLD
Coffee School Course Brisbane
Diploma - Beauty Therapy
The Gordon TAFE Institute
Geelong, VIC06.2019
Skills
- FOH Floor Experience and management skills
- Tray Handling and Serving
- Food Runner
- Bar Experience, Serving Wines/Spirits/Beers & House Cocktails
- Building relationships and report with customers
- Basic Barista Coffee Experience and Knowledge
- Working in Fast Paced Environments
- Independent Worker and a good energy to have as a team worker
Timeline
FOH/Section Waitress
Isles Lane
10.2023 - Current
Venue Manager
Santa Monica Restaurant And Bar
04.2021 - 10.2023
Skin & Laser Therapist
Laser Clinics Australia
06.2019 - 04.2021
Food and Sales Assistant
Cheeky Chicken
06.2016 - 06.2019
In-Store Online Shopper
Coles
02.2014 - 06.2016
RSA Certified QLD
Coffee School Course Brisbane
Diploma - Beauty Therapy
The Gordon TAFE Institute
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