Natalie Griffiths
Langwarrin ,Vic
Summary
Dynamic retail professional with a proven track record at IGA Supermarket, excelling in customer service and relationship building. Demonstrated expertise in order processing and stock replenishment, enhancing customer satisfaction and driving sales. Known for reliability and problem-solving skills, consistently fostering positive shopping experiences and training new staff effectively.
Overview
21
21
years of professional experience
Work History
Retail Worker
IGA Supermarket
Tweed Heads, NSW
04.2015 - 06.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently during high-volume periods to ensure smooth transactions.
- Maintained cleanliness and organization of store displays, contributing to overall customer satisfaction.
- Collaborated with team members to restock shelves promptly, ensuring product availability for customers.
- Resolved customer complaints professionally, fostering positive relationships and repeat business opportunities.
- Provided training and guidance to new staff on operational procedures and customer service standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Retail Worker
Drummond Golf
Narre Warren, VIC
04.2025 - Current
- Supported inventory management processes by conducting regular stock checks and reporting discrepancies.
- Implemented effective merchandising strategies that increased product visibility and sales potential.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Postal Delivery Officer
Australia Post
Gold Coast, QLD
06.2018 - 04.2025
- Implemented process improvements to enhance delivery accuracy
- Collaborated with fellow Postal Delivery Officers to ensure seamless coordination and comprehensive coverage of designated territories.
- Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.
- Kept abreast of changes in postal regulations or technology advancements that could impact job performance or improve overall efficiency levels within the department.
- Minimized delivery errors by double-checking addresses, postage, and packaging requirements before dispatching mail items.
- Safeguarded sensitive information through strict adherence to postal regulations and confidentiality protocols.
- Trained new Postal Delivery Officers in company policies, route management techniques, and efficient delivery methods for seamless onboarding.
Postal Delivery Officer
Australia Post
Gold Coast, QLD
04.2005 - 04.2015
- Sorted incoming mail to ensure accurate delivery routes
- Operated and maintained postal delivery vehicles for efficient transport
- Followed safety protocols while handling parcels to minimize risks
- Assisted customers with inquiries regarding services and delivery options
- Collaborated with team members to streamline sorting processes
- Delivered mail and packages within established timeframes consistently
- Trained new staff on operational procedures and best practices
- Boosted safety standards, conducting regular vehicle inspections and adhering to traffic laws during mail deliveries.
Education
Certificate I - Responsible Service of Alcohol
Online
Online Workplace Training And Assessment
TAFE QLD
QLD05.2003
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Store cleaning
- Relationship building
- Stock replenishment
- Product knowledge expertise
- Order processing
- Problem-solving
- Time management
- Cash register operation
Timeline
Retail Worker
Drummond Golf
04.2025 - Current
Postal Delivery Officer
Australia Post
06.2018 - 04.2025
Retail Worker
IGA Supermarket
04.2015 - 06.2018
Postal Delivery Officer
Australia Post
04.2005 - 04.2015
Certificate I - Responsible Service of Alcohol
Online
Workplace Training And Assessment
TAFE QLD