Natalie Halliday
GOONELLABAH,NSW
Summary
Im a compassionate Support Worker with a comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
21
21
years of professional experience
Work History
Disability Support Worker
Self Employed Services
03.2011 - Current
- Provide assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drive clients safely to social activities and appointments.
- Maintain strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Support clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Keep detailed daily logs with care actions, patient behaviours, and incidents.
- Communicate regularly with family members about client progress, addressing any concerns or questions promptly.
- Keep accurate records for client files and handle related paperwork.
- Monitor client vital signs, administer medications, and track behaviours to keep healthcare supervisor well-informed.
- Maintain accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Work closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Maintain detailed records of patient progress, documentation of services and case notes.
- Completed psychosocial evaluations and needs assessments.
Disability Services Manager
Biala Support Services
02.2018 - 10.2023
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Activities Officer
FSG / BDCSA
09.2003 - 09.2017
- Facilitated regular staff meetings and professional development workshops aimed at sharing best practices and fostering continuous improvement in program offerings.
- Collaborated with other departments to create interdisciplinary projects that broadened participants'' learning experiences beyond traditional offerings.
- Increased participation rates in activities by creating targeted marketing materials and utilizing social media platforms for promotion purposes.
- Developed strong relationships with local businesses for collaboration opportunities on community events, securing sponsorships and donations.
- Maintained detailed records of attendance, incident reports, and evaluations to ensure accountability and inform future planning efforts.
- Ensured safety of all participants by enforcing rules, providing first aid when necessary, and maintaining up-to-date knowledge on emergency procedures.
- Managed budgets for programs and events effectively, ensuring cost-effective allocation of resources while maintaining high-quality experiences for participants.
- Assisted in recruiting, training, and managing volunteers for various programs, maximizing their potential contributions to the organization''s goals.
- Fostered a positive atmosphere within the facility through effective communication, conflict resolution, and team-building exercises.
- Enhanced participant engagement by designing and implementing diverse activities tailored to various age groups and interests.
- Developed recreational activities to teach decision making, physical fitness and social skills.
- Boosted community involvement by coordinating and promoting special events, such as holiday celebrations and cultural festivals.
- Planned and coordinated monthly recreational and leisure calendar for facility population.
- Planned outings and special events to mark holidays and celebrate special occasions.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
Education
Bachelor of Science - Psychological Science
Southern Cross University
Lismore, NSW10-2024
Certificate III - Aged Care And Disabilities
Ballina Tafe
Ballina, NSW05-2009
Skills
- Effective Troubleshooting
- Comprehensive Reporting Skills
- Maintaining Client Confidentiality
- Incident Reporting Expertise
- Technical Proficiency
- Customized Care Plans
- Effective Family Communication
- Compassionate Guidance
- Logistical Support
- Team leadership
- Client transportation
Timeline
Disability Services Manager
Biala Support Services
02.2018 - 10.2023
Disability Support Worker
Self Employed Services
03.2011 - Current
Activities Officer
FSG / BDCSA
09.2003 - 09.2017
Bachelor of Science - Psychological Science
Southern Cross University
Certificate III - Aged Care And Disabilities
Ballina Tafe
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