Natalie Harvey

Crew Member

Red Rooster

03.2024 - 07.2024

Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
Promoted upselling opportunities to increase overall revenue while catering to customer needs.
Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
Managed high-pressure situations during peak hours, maintaining composure and professionalism in handling challenging exchanges.
Handled cash transactions accurately, ensuring proper change was given and maintaining accountability of the register.
Utilized effective communication skills when interacting with both colleagues and customers, fostering a friendly atmosphere within the establishment.
Maintained knowledge of menu items and promotions to provide accurate information to customers and upsell when appropriate.
Greeted customers with smile and provided helpful suggestions.
Cleaned and maintained dining area and condiment stations.
Addressed guest complaints and resolved issues to promote satisfaction.
Delivered food to guest tables with timeliness and efficiency.
Demonstrated knowledge and applied proper food handling standards.