Natalie Hocking

• I have converted over 61 appraisal leads to agents from call shifts alone. Since starting my job at CoreLogic I have spoken to 1303 customers with a 5% conversion rate based on connected calls and also delivered strong results aligned with KPI's.
• Through having SMS conversations with contacts from our customers databases I am able to nurture sales relationships to generate leads rather than conversion being the primary focus.
• Offer free of charge sale and rental appraisals to potential customers, securing new deals and sales opportunities. Also, listened for potential buyer and investment leads.
• Overcame objections using friendly, persuasive strategies.
• Made 80 outbound and inbound calls per shift over 3 shift hours.

• Successfully supported both sales and property management teams in an administrative and compliance capacity through exceptional written and verbal communication.
• Actively listened to customers, handled concerns quickly and escalated major issues to property managers and agents.
• Responded to customer requests for property maintenance, and company information.
• Thrived in the ability to manage high-pressure situations with ease.
• Experienced in using Office 365, with experience in CRM software packages such as CoreLogic, Rex & PropertyMe.
• Oversee and maintain a 900 key exchange for property management.
• Able to assist real estate agents and property managers with contracts and forms created in Realworks.

• Promoted business via social media to generate leads and maximise brand identity.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organisation.
• Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
• Learnt how to maintain daily financial records and ledgers. Able to use Xero accounting system and developed Excel spreadsheet skills.
• Successfully networked with other like minded business owners to grow my business.

• Ability to learn over 21 medical specialities in a hospital setting. I especially enjoyed working at the Neuroscience reception as I find the human brain to be so unpredictable at times.
• Delivered a patient centric approach and have a passion for delivering an exceptional experience in times of need.
• Maintained composure and positivity in times of change.
• Able to master hospital processes and systems in a short period of time.
• Effectively supported key relationships within the work unit.
• High level of attention to detail while collecting data entry and patient record management.

In this role, I was employed through TactiCall Recruitment to assist the Department of Communities with the Townsville flood victims. I found this short contract very rewarding. The main achievement with this job role was that I got to be part of a very busy call centre while offering exceptional written and verbal communication to the flood affected residents.

Skills that I used in this job role are:

• Provided knowledgeable service and support for all customer needs.
• Proficient at data entry of customer information being loaded into SAP
• Adapted easily and pragmatically to new people, the Qld government call centre environment and crisis situation.
• Work well under direction and actively ask questions if I am unsure of conflicting information.

• Developed and implemented with the Directors marketing strategies to use for launches, rebranding campaigns and promotions.
• Created and maintained the company website in conjunction with the Directors and Graphic Design team.
• Researched developing trends to stay updated with new ideas and marketing practices.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns.
• Worked closely with the Graphic Design team to create collateral materials, company events, promotional strategies, and new display home openings.
• While working in a full time role I was able to assist new home consultants, in achieving sales in excess of 60 homes per year.
• Between 2013 - 2018 I was able to assist the Directors win 14 Master Builders Housing & Construction Awards. 2 HIA - CSR Australian Awards 2016-2017 and 1 Stockland VIBE Award for Best Double Story Home.
• Worked with the in-house colour consultants, building supervisors and trades to project manage and finalise new display homes for Master Builders Display Villages throughout Brisbane suburbs.

• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Updated HR database with new employee information, changes in benefits, and other details.
• Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
• Managed payroll and timekeeping to track hours and accurately pay employees.