Natalie Hoffman
Dundas,NSW
Summary
I am a passionate and committed nursing leader with over 30 years of experience in mental health, including a decade in direct clinical care and more than 20 years in senior management. Throughout my career, I’ve been driven by a deep belief in the power of compassionate, person-centred care and the importance of strong, supportive leadership. I’ve led diverse teams, shaped service models, and championed innovation across mental health services in Northern Sydney. My leadership style is collaborative and values-driven, with a focus on empowering staff, improving patient outcomes, and building resilient, future-ready services. I bring not only strategic insight but also a genuine care for the people I work with and the communities we serve.
Overview
2026
2026
years of professional experience
Work History
Senior Nurse Manager
Macquarie Hospital
10.2013 - Current
- Led patient care initiatives to enhance quality and safety standards.
- Mentored nursing unit managers and nursing staff, fostering professional development and teamwork.
- Streamlined workflow processes, improving patient experience and increasing efficiency.
- Collaborated with multidisciplinary teams to optimise treatment plans for patients.
- Implemented evidence-based practices, improving clinical outcomes and patient satisfaction.
- Participated in Executive rounding, contributing valuable insights to improve staff experience and overall care coordination efforts.
- Demonstrated adaptability under pressure by effectively managing emergency situations and making critical decisions.
Acting Deputy Director of Nursing - Relief Cover
Macquarie Hospital
2016 - 2025
- Developed and managed nursing budgets, optimizing resource allocation across departments.
- Coordinated internal reviews, and provided formal feedback to teams.
- Streamlined patient admission to discharge processes, enhancing operational efficiency and reducing lengths of stay
Senior Change Manager
Hornsby Ku-ring-gai Hospital
05.2023 - 12.2023
- Led change management initiatives to optimize organizational processes and enhance staff engagement.
- Assisted with the development of strategic plans to implement new multidisciplinary practices, aligned with operational goals.
- Built strong relationships with key stakeholders, securing essential buy-in for successful execution of change initiatives.
- Implemented feedback mechanisms for employees during transitional periods, addressing concerns promptly and fostering open lines of communication within the organization.
Acting Operations Manager - Relief Cover
Macquarie Hospital
2018 - 2020
- Streamlined daily operations to enhance service delivery and patient care efficiency across Allied Health teams.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Oversaw recruitment processes to ensure adequate staffing levels across departments.
- Addressed and resolved complaints referred by the Ministry of Health in a timely and professional manner.
- Coordinated internal reviews, and provided formal feedback to teams.
Acting Deputy Director of Nursing
Macquarie Hospital
06.2015 - 07.2016
- Led nursing operations, ensuring compliance with health regulations and quality standards.
- Developed and implemented strategic initiatives to enhance patient care and operational efficiency.
- Mentored nursing managers, fostering professional development and skill enhancement within the team.
- Collaborated with healthcare professionals to optimise interdisciplinary communication and care coordination.
Nursing Unit Manager
Macquarie Hospital
01.2001 - 09.2013
- Supervised nursing staff to ensure high-quality patient care and adherence to protocols.
- Developed and implemented unit policies to enhance operational efficiency and patient outcomes.
- Collaborated with multidisciplinary teams to optimize care plans for diverse patient populations.
- Monitored budgetary performance, ensuring resource allocation aligned with departmental goals.
- Provided mentorship and training to new nursing staff, promoting skill development and retention.
- Led quality improvement initiatives that focused on improving patient and staff satisfaction.
- Managed scheduling and staffing needs, reducing overtime costs while maintaining coverage standards.
Education
Post Graduate Certificate - Leadership And Management
College of Nursing
01-2017
Bachelor of Science - Nursing
University of Sydney
Sydney, New South Wales, NSW01-2003
Skills
- Patient care management
- Quality improvement initiatives
- Staff mentorship and training
- Budget management
- Workflow optimization
- Emergency response coordination
- Strategic planning and implementation
- Change management leadership
- Regulatory compliance oversight
- Care coordination enhancement
- Conflict resolution strategies
- Stakeholder relationship building
- Compassion and empathy
Timeline
Senior Change Manager
Hornsby Ku-ring-gai Hospital
05.2023 - 12.2023
Acting Deputy Director of Nursing
Macquarie Hospital
06.2015 - 07.2016
Senior Nurse Manager
Macquarie Hospital
10.2013 - Current
Nursing Unit Manager
Macquarie Hospital
01.2001 - 09.2013
Acting Deputy Director of Nursing - Relief Cover
Macquarie Hospital
2016 - 2025
Acting Operations Manager - Relief Cover
Macquarie Hospital
2018 - 2020
Post Graduate Certificate - Leadership And Management
College of Nursing
Bachelor of Science - Nursing
University of Sydney