Ryan Mcleod

Managed day-to-day business operations.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Produced contracts, reports, letters, and proposals for clients.
• Improved sales processes to streamline customer acquisition and onboarding strategies.
• Prepared and updated employees' daily work schedules and resolved delivery problems.
• Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
• Observed staff to review compliance and safety to minimize losses due to violations or damage.
• Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
• Interacted with employees to demonstrate high standards and mitigate issues effectively.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Determined method of shipment and prepared bills of lading, invoices and other shipping documents
• Take pride in keeping clients updated with purchases ,deliveries and delays
• Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
• Worked flexible hours; night, weekend, and holiday shifts.

• Selected proper amount and type of thinners and accelerant to be used for each specific job.
• Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
• Taped around windows and fixtures prior to painting.
• Committed to providing quality work
• Mixed and matched paints according to customer specifications.
• Protected all surfaces from damage and spills by using drop cloths prior to and during painting.
• Worked flexible schedule, including some holidays and weekends, depending on shifting needs of each project.
• Coordinated new paint coats with original manufacturer color specifications