Natalie Griffiths

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Decorated and merchandised quality bakery goods to build business reputation and revenue base.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Maintained tidy and organized work area to comply with cleanliness standards.
• Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
• Used utensils and equipment to portion, wrap and display bakery items.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Maintained high customer satisfaction standards to meet or exceed targets.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
• Trained staff on operating procedures and company services.
• Exhibited high energy and professionalism when dealing with clients and staff.

Customer service and billing enquires

Meeting sales targets

Rostering and stocktaking

Visual merchandising

• Making client appointment times, Greeting clients and finding out any further concerns they have with their vehicle, Checking in vehicles and organising the daily workshop control, Keeping clients updated on the work that is required including the estimated costs involved and approximate time of completion, Invoicing and liaising with warranty teams, fleet and insurance companies to finalise accounts, Explaining all work that has been carried out to the client when the vehicle is picked up, Taking payments for completed work and assisting with end of day banking

• Organising the Nissan clients, Assisting the Volkswagen team when required

• Helping clients find a vehicle to suit their wants and needs, Meeting and greeting clients, Carrying out valuations on vehicles to be traded, Demonstrating features and functions of products available, Preparing quotes and finding stock availability, Closing the sales with confidence in the deal that has been organised, Detailing of vehicles

• Trouble shooting issues with landline phone services and systems, mobile telephone and wireless broadband services including activation of services, ADSL internet connections including creating accounts and email setups and subscription television services and set ups, Assisting the network operation center and customer activations group with overflow follow-ups and network outage information

• Selling Telstra products and services, Assisting in accounting enquiries, Stocktaking and ordering, Creating weekly to give to management via face to face meetings or phone conferences, Interviewing, hiring staff and rostering, Manager in charge when opening and closing the store

• Filling in for the owner/managers when they were away for personal and business, Food preparation of raw poultry goods including sausage making, Customer service including face to face food handling and payment transactions, Opening and closing of the store procedures, Store window displays, Rostering and stock ordering, Banking, payroll and rostering, Obtaining the highest food practices

• Waitress and private function setup and operation, Bar attending and barista, Poker machine and TAB operation including opening and clearances, Club reception, Club promotions including poker machine promotions and club badge draws