NATALIE HUGHES
SYDNEY,AUSTRALIA
Summary
A talented hospitality manager all rounder with previous experience in a fast pace work environment. As an ambitious hard-working individual i am always keen to learn and develop my skills.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Planar Restaurant
Sydney, NSW
08.2022 - Current
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed creation of marketing materials, collateral and sales support tools.
Restaurant Manager
Blackbird Cafe
06.2019 - 08.2022
- Maintaining the restaurant's revenue, profitability and quality goals.
- Manage a staff team and efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
- Optimised profits by controlling food, beverage and labor costs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Worked with management team to oversee and monitor marketing strategy.
Restaurant Manager
Casa Ristorante
02.2017 - 06.2019
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Marketing Assistant / Business
MJW Advertising
05.2015 - 12.2015
- Managed and executed social media strategy, coordinating posting and engagement efforts.
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
- Assisted in organising promotional events and tradeshows.
Sales Associate
Make It Cheaper
09.2014 - 05.2015
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions and offered product advice.
Food and Beverage Waitress
Burns Beach Cafe
05.2013 - 10.2013
- Presented food and beverages to guests at tables.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented menus to patrons to answer questions about menu items and make recommendations.
Restaurant Manager
The New Inn
07.2012 - 02.2013
- Optimised profits by controlling food, beverage and labor costs.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Created detailed reports on weekly and monthly revenues and expenses.
- Consistently maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
Waitress
The New Inn
02.2012 - 07.2012
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and confirmed complete orders.
Education
Advanced Diploma of Leadership & Management -
CSF College
05-2019
Diploma of Marketing & Communications -
Australia Pacific College
05-2016
Some College (No Degree) - English Combined, Health & Social, Travel
New College
UK08-2011
High School & College - Maths, Science, English, P.E, Technology, Business
Salendine Nook
UK08-2009
Skills
- Accounting & budgets
- Staff Management
- Positive Attitude
- Reservation Systems
- Hospitality Marketing
- Customer Engagement
- Restaurant operations management
- Menu development
- Staff Scheduling
- Hiring and training
- Operations Oversight
- Event calendar management
References
References available on request
Hobbies and Interests
- TRAVEL
- FASHION
- WRITING
- MUSIC
Timeline
Restaurant Manager
Planar Restaurant
08.2022 - Current
Restaurant Manager
Blackbird Cafe
06.2019 - 08.2022
Restaurant Manager
Casa Ristorante
02.2017 - 06.2019
Marketing Assistant / Business
MJW Advertising
05.2015 - 12.2015
Sales Associate
Make It Cheaper
09.2014 - 05.2015
Food and Beverage Waitress
Burns Beach Cafe
05.2013 - 10.2013
Restaurant Manager
The New Inn
07.2012 - 02.2013
Waitress
The New Inn
02.2012 - 07.2012
Advanced Diploma of Leadership & Management -
CSF College
Diploma of Marketing & Communications -
Australia Pacific College
Some College (No Degree) - English Combined, Health & Social, Travel
New College
High School & College - Maths, Science, English, P.E, Technology, Business
Salendine Nook
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