Natalie Hutchinson
Wallaroo,SA
Summary
To use my knowledge, experience and enthusiasm to achieve outstanding results in the development of my personal and professional life. I always strive to achieve self-success and admired recognition in my personal and professional worlds.
Overview
28
28
years of professional experience
Work History
Proprietor / Owner / Technician / Office Admin
Gulf Computer Services - Mobile Business
04.2009 - Current
- Sales to business and local customers, Support of desktop / laptop / server pc's
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Boosted sales through effective merchandising strategies and attractive store displays.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Grew revenue through targeted marketing campaigns and strategic partnerships.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed day-to-day business operations.
Level 2 \ 3 End User Computing Engineer
GFG Alliance Head Office \ Infrabuild
09.2019 - 07.2024
- Microsoft Administrator for Endpoint, Azure, Intune / SCCM, Ticketing Software, Autopilot pc's
- Create and deploy packages
- Provide remote and telephone desktop support, printer support, application support, MDM support, Wi-Fi & Lan network support
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Provided input to team lead regarding areas for process and procedural improvement.
- Work within ITIL framework
Level 2 / 3 End User Services Technician / 2 - IC
BHP
06.2013 - 07.2019
- Provide onsite hands and feet support for Olympic Dam End User Services
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning production equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
Deployment Technician
CSC - Paxus - Olympic Dam (FIFO)
09.2012 - 02.2013
- Application Deployment, Asset Stock Control and Machine Builds
- Optimized system performance by conducting thorough pre-deployment testing and validation.
- Deployed and tracked assets for customer use.
- Contributed to streamlined communication between stakeholders by serving as a central point of contact during the deployment process.
- Collaborated with cross-functional teams to ensure seamless deployment of hardware and software solutions.
Administration Manager
Northern Joinery & Timber Supplies
02.2008 - 01.2010
Legal Secretary
Johnston Withers
03.2007 - 01.2008
Branch Coordinator / Manager
A Noble & Son
03.2006 - 03.2007
Human Resource Site Manager / HSE Support Officer / Housing Manager
MBFjv Workforce
09.2004 - 03.2006
Assistant Branch Manager / Inventory Control Officer
Hagemeyer Auslec
11.2003 - 09.2004
PID Administrator / Smelter Shutdown
Stevens Resources
01.2003 - 11.2003
Administration Manager
Roxby Downs Medical Practice
10.2002 - 12.2002
Client Service Coordinator
Spencer TAFE
08.2002 - 10.2002
Store Administration Manager
Harvey Norman
02.2001 - 08.2002
Venue Administration Manager
Bayview Hotel
01.1997 - 01.2001
Skills
- Able to prioritize workload, able to work unsupervised and meet deadlines
- Ability to professionally communicate effectively both written and verbally
- Accept and Understand Importance of confidentiality
- Proven experience of OHS&W legislation, Report writing, budgeting skills
- Good active management skills, able to work under pressure
- Possess initiative, problem solving and decision-making skills
- Training, HR Experience, including testing, orienteering and training for new employees
- Ability to lead a team to success
- Team mentoring
- Excellent Customer Service / Interaction
- Technical Literacy: - experience in IT Maintenance (software and hardware)
- Confidence and initiative to face and conquer any challenge
- Proven ability to deal with pressure, and change with a positive outcome
- Friendly and helpful personality, no job too large
- Covid 19 safe work wise, double vaccinated
- Purchasing and planning
Drivers License
Class C
Education training
- ITIL Foundation Certificate – ECERT IT
- CompTIA A+ 2006 (220-601) & CompTIA A+ 2009 Essentials
- Microsoft Systems Administrator - Endpoint Security, Azure, Intune, SCCM, Active Directory, DHCP, DNS
- Halo Administrator
- Beginners guide to Project Management – Online Pluralsight
- Defining Project scope and managing resources – Online Pluralsight
- Certificate II Electro technology – TAFE
- Certificate IV – I.T. – Network Management, Help Desk
- Certified Computer Technician – TAFE
- Microsoft SQL Server 2005 & Microsoft SQL Server 7 Admin
- Windows 7 Configuration MCTS 70-680: & Windows 7 DT Admin
- Comp Components – ECERT IT
- POS Stock System – User based course
Professional Referees
- Scott Downs, ITS Service Delivery Manager, 0407 236 522
- Barry Anderson, ITS End User Computing Technician, 0407 116 330
- Luke Edwards, Server Support Officer, 0409 441 528
- Tyrell Camplin, Owner / Manager (Superviser Networking BHP), 0427 610 155
Personal Information
- Hobbies: Building Computers, Mining Bitcoin, Stock Markets, Photography, Sewing, Reading, Gardening, House Renovating, Fishing, Picnics, Family Activities
- Date of Birth: 02/22/67
Community Service
- Treasurer for 4th Whyalla Scout Association – 18 months
- Saint Teresa’s School Canteen
Timeline
Level 2 \ 3 End User Computing Engineer
GFG Alliance Head Office \ Infrabuild
09.2019 - 07.2024
Level 2 / 3 End User Services Technician / 2 - IC
BHP
06.2013 - 07.2019
Deployment Technician
CSC - Paxus - Olympic Dam (FIFO)
09.2012 - 02.2013
Proprietor / Owner / Technician / Office Admin
Gulf Computer Services - Mobile Business
04.2009 - Current
Administration Manager
Northern Joinery & Timber Supplies
02.2008 - 01.2010
Legal Secretary
Johnston Withers
03.2007 - 01.2008
Branch Coordinator / Manager
A Noble & Son
03.2006 - 03.2007
Human Resource Site Manager / HSE Support Officer / Housing Manager
MBFjv Workforce
09.2004 - 03.2006
Assistant Branch Manager / Inventory Control Officer
Hagemeyer Auslec
11.2003 - 09.2004
PID Administrator / Smelter Shutdown
Stevens Resources
01.2003 - 11.2003
Administration Manager
Roxby Downs Medical Practice
10.2002 - 12.2002
Client Service Coordinator
Spencer TAFE
08.2002 - 10.2002
Store Administration Manager
Harvey Norman
02.2001 - 08.2002
Venue Administration Manager
Bayview Hotel
01.1997 - 01.2001
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