Natalie Ienna
Greystanes,NSW
Summary
Dynamic worker enhancing store revenue through strategic merchandising and effective team collaboration. Skilled in time management and customer assistance, adept at driving sales and fostering positive environments. Achieved significant inventory accuracy and customer satisfaction, showcasing strong organizational skills and adaptability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Merchandise Representative
Strikeforce AMC
05.2022 - Current
- Contributed to overall store success by working collaboratively with team members during peak hours or high-volume periods.
- Collaborated with team members to maintain a clean, organized, and attractive shopping environment.
- Analyzed sales data to identify popular items, adjusting display strategies accordingly for maximum impact.
- Increased sales by effectively displaying merchandise and creating visually appealing store layouts.
- Boosted store revenue with strategic product placement to maximize visibility and impulse purchases.
- Conducted regular audits of inventory levels for accurate reporting and timely reordering of stock.
Martial Arts Club Owner
Northmead Self Defence Academy
01.2020 - 12.2023
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
- Handled administrative tasks related to class scheduling, attendance tracking, billing management, ensuring smooth operations within the dojo or studio setting.
- Evaluated student performance to determine promotion in rank.
- Implemented effective classroom management techniques to maintain order during intense training sessions while prioritizing safety.
- Developed lesson plans encompassing both traditional martial arts philosophies along with practical self-defence applications relevant to modern-day scenarios.
Assistant Martial Arts Instructor
Northmead Self Defence Acdemy
05.2014 - 12.2023
- Demonstrated proper techniques, ensuring safety and accuracy during training sessions.
- Served as a positive role model for students, embodying the values of respect, discipline, perseverance, integrity, humility, courage, patience, trustworthiness.
- Enhanced students'' martial arts skills by providing personalized instruction and feedback.
- Promoted physical fitness and discipline through engaging warm-up exercises and drills.
- Assisted lead instructor in creating lesson plans for effective skill development and progression.
Kids Sports Coach
Active Beginnings
02.2020 - 08.2021
- Supported the development of fine and gross motor skills with activities that incorporated strength, balance, flexibility and coordination
- Taught fundamental learnings of sports such as gymnastics, soccer and basketball
- Facilitated socialization among children through structured group play sessions, promoting positive peer relationships.
Retail Assistant
Bunnings Warehouse
11.2018 - 03.2021
- Used POS system to process sales, returns and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise
- Resolved customer complaints professionally, maintaining a positive brand image.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
Retail Assistant
Insport
05.2019 - 03.2020
- Replenished sales floor merchandise and organized shelves, and racks for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Front Desk Receptionist
Mario's Hair Centre
05.2014 - 11.2015
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Science - Bachelor of Exercise And Sports Science
Australian Catholic University
Sydney, NSWHigh School Diploma -
Catherine McAuley High School
Wentworthville, NSW08.2017
Skills
- Time Management
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
- Athlete Development
- Sports fundamentals
- Safety understanding
Certification
- Community Coaching Certificate
- Working with Children's Check
Timeline
Sales and Merchandise Representative
Strikeforce AMC
05.2022 - Current
Kids Sports Coach
Active Beginnings
02.2020 - 08.2021
Martial Arts Club Owner
Northmead Self Defence Academy
01.2020 - 12.2023
Retail Assistant
Insport
05.2019 - 03.2020
Retail Assistant
Bunnings Warehouse
11.2018 - 03.2021
Assistant Martial Arts Instructor
Northmead Self Defence Acdemy
05.2014 - 12.2023
Front Desk Receptionist
Mario's Hair Centre
05.2014 - 11.2015
Bachelor of Science - Bachelor of Exercise And Sports Science
Australian Catholic University
High School Diploma -
Catherine McAuley High School
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