Natalie Jackson

• Demonstrated adaptability by efficiently handling multiple tasks, including cashiering, customer service, and stock replenishment.

• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

• Offered companionship and kindness to elderly clients.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shop.

* Multitasking customer service area, answering customer phone enquiries, replying to customer emails and finalising local businesses quotes and purchase orders.

* Unpacking of stock, entered stock prices and stock numbers

• Developed and managed relationships with customers to increase customer loyalty.
• Performed cash, card, and check transactions to complete customer purchases.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

*Efficiently restocked products to correct areas and worked well in a team environment and also worked effectively independently.

* This was a multiple tasks role opening or closing of store by yourself, interacting with customers whilst doing cashiering, restocking clothing throughout your shift, checking emails and answering phone.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

• Counted money in drawers at beginning and end of each shift.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Learned duties for various positions and provided backup at key times.

• Collaborated with other departments to address customer concerns, improving overall service quality.
• Coached employees through day-to-day work.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.

* Operated cash registers to record transactions accurately and effectively.

* Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

* Assisted customers in locating products, improving overall shopping efficiency and satisfaction.