Adele Cabral
Coomera,QLD
Summary
I am a dynamic professional with a proven track record at Norrcom Ltd, adept in customer relations and Microsoft Office. Excelled in reducing escalations and enhancing customer retention through outstanding support and effective communication. Highly dependable, showcasing exceptional multitasking and organizational skills. Achieved notable success in team collaboration and sales proficiency, contributing to sustained company growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Support Coordinator/Administrator
Norrcom Ltd
11.2022 - 11.2024
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Collaborated and maintained communications with sales representatives on customer-related issues.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
- Managed engineer's schedules, coordinating appointments and allocating resources using CRM Applications.
- Maintained and updated customer record in CRM Applications Autotask and Commit ensuring accuracy and consistency.
- Acted as point of contact for internal and external stakeholders to ensure customer satisfaction
- Organised and coordinated staff days, including venue selection and logistical support
Early Childhood Educator / Assistant
Evolve Education Group - Lollipops Day Care
10.2020 - 11.2022
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
- Established strong relationships with families through open communication channels and participation in school events.
- Participated in ongoing professional development opportunities to stay current on best practices within early childhood education.
- Maintained detailed records of each child''s progress, facilitating effective parent-teacher conferences focused on growth and improvement.
- Promoted healthy habits among students by leading physical activities and teaching about proper nutrition choices during snack time.
Licensed Residential Real Estate Agent
Property Champions Ltd.
01.2005 - 06.2007
- Provided guidance to first-time homebuyers, simplifying complex processes and offering support throughout the transaction.
- Managed a high volume of transactions simultaneously while maintaining excellent customer service standards.
- Expanded client base through effective networking and referrals from satisfied customers.
- Organized open houses for prospective buyers, showcasing properties effectively and generating interest in available listings.
- Developed marketing strategies to promote property listings, attracting potential buyers and generating interest.
- Increased client satisfaction by providing knowledgeable and personalized service during the home buying process.
- Advised sellers on staging techniques to enhance the appeal of their homes, leading to quicker sales at higher prices.
- Negotiated favourable terms for clients during property transactions, resulting in successful deals and satisfied customers.
- Built strong relationships with fellow real estate professionals, fostering collaboration on deals and enhancing overall industry reputation.
- Demonstrated expertise in local markets by staying informed of trends impacting housing demand, supply, pricing fluctuations.
Education
Early Childhood Care And Education
New Zealand Tertiary College
New Zealand04-2022
High School Diploma -
Wonderboom High School
South Africa12-2017
Skills
- Customer relations
- Research and due diligence
- Customer support plan development
- Microsoft office
- Multitasking and organization
- Sales proficiency
- Punctuality
- Highly dependable
- Team Work
- Exceptional on CRM Systems
Accomplishments
- Demonstrated exceptional work ethic and dependability through resilience by taking over a high demand role meant for two and pushing through by myself achieving excellent customer service results
Certification
- New Zealand Diploma in Early Childhood Education and Care, New Zealand Tertiary College April 2022
Timeline
Customer Support Coordinator/Administrator
Norrcom Ltd
11.2022 - 11.2024
Early Childhood Educator / Assistant
Evolve Education Group - Lollipops Day Care
10.2020 - 11.2022
Licensed Residential Real Estate Agent
Property Champions Ltd.
01.2005 - 06.2007
Early Childhood Care And Education
New Zealand Tertiary College
High School Diploma -
Wonderboom High School
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