Natalie James

• Overall management of a team of 18 employees to ensure efficient operations of the service in the absence of the Centre Director
• Assisted with the Implementation of policies and procedures to ensure compliance with the rules & regulations of the department of education & maintained Centre Audits
• Monitored staff performance, provided feedback and conducted annual reviews alongside the centre director
• Ensured the day to day operations of the service in the absence of the Centre director was maintained and run smoothly
• Office administration duties including filing, online booking systems, accounts management & social media platforms
• Conduction of tours of the service and provide information to families and the community about our service
• Reaching out to other companies if the service was in need of maintaince requirements & organization of special events to be held at the service
• Communicating with the department of education when required for spot checks, assessment & rating and any other needs
• Assisting students or trainee's working towards certification with mentoring and supporting them with assessments and knowledge about the Early Childhood Education & care industry
• Answering phones and email enquiries, including complaints & positive Feedback
• Assisting the Centre Director with rostering & staffing arrangements
• Working with Families with children with additional needs
• developing behavioral management plans for children with additional needs

Room Leader/ Early Childhood Educator: In the Pre-school & Toddler Room

• Guided & mentored a small team of educators within the room to ensure a smooth running of day to day operations of the classroom was maintained
• Provided a safe and stimulating learning environment for young children and engaged in positive and meaningful interactions with children birth to 5 years
• Developed age-appropriate activities to encourage physical, social and intellectual development of children.
• Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
• Implemented appropriate strategies to manage challenging behaviors & children with additional need's & assisting children with additional needs and day to day practices
• Assisted with planning, preparing and serving meals according to dietary requirements.
• Organized indoor and outdoor play activities to promote physical and mental development of children.
• Maintained accurate records of each child's progress including daily observations and anecdotal notes.
• Collaborated with families in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
• Provided guidance on personal hygiene habits such as hand washing, nappy changes & toileting
• Conduction of Room staff meeting to guide and mentor the team with relevant room related issues or overall discussions of the room
• Maintained a clean classroom environment & setups prepared for the following day
• Ensured compliance with relevant regulations such as health and safety standards.
• Maintained daily records of individual activities, behaviors, meals and naps.
• Distributed half yearly progress assessments and developmental milestone reports to families
• Administration of medications

Early Childhood Educator Assistant: Working in all rooms from 0-5 Years

• Provided assistance to children with their daily routines and activities.
• Supervised and monitored the safety of children in the classroom environment.
• Organized play areas, toys, and other learning materials to promote creative play.
• Assisted educators in preparing materials for classroom activities.
• Read stories, sang songs, played games, and assisted in crafts with groups of children.
• Helped maintain a clean and healthy classroom environment.
• Encouraged positive behavior through modeling appropriate behaviors.
• Attended staff meetings to discuss strategies for improving educational programs.
• Participated in professional development opportunities related to early childhood education.
• Ensured compliance with all relevant regulations pertaining to health, safety, nutrition, and hygiene standards.
• Supported lead educator with daily classroom activities.
• Completed Programming & Planning of the weekly curriculum
• Answered the Centre phone
• Engaged in using the app used for documenting children's overall day in care

Centre Floater in all rooms covering annual leave, programming, sick leave/ personal leave etc

• General Cleaning
• Following and learning from Qualified and experienced Educators
• Supervising & engaging with children
• Assisting qualified educators with tasks they have requested assistance with
• Food Handling

Reception:

• Greeted visitors and provided them with assistance.
• Answered incoming calls
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Performed data entry tasks into various computer systems accurately and promptly.
• Booking Birthday parties
• Filing
• Speaking on the P/A system
• Accepting & Processing Payments

Cafe Attendant:

• Making Hot & Cold Beverages for customers
• Greeted customers upon arrival and provided assistance with menu selections.
• Prepared food orders, such as sandwiches, salads, and beverages.
• Received payment from customers, processed credit card transactions, and issued change or receipts.
• Cleaned tables in the dining area before and after customer seating.
• Stocked service areas with napkins, utensils, condiments, and other supplies.
• Adhered to health and safety regulations when handling food items.
• Managed cash register operations efficiently and accurately.
• Assisted in maintaining a clean working environment by sweeping floors, removing Rubbish from bins, washing dishes.
• Restocked shelves with merchandise throughout the day as needed.
• Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.