Natalie Jolliffe
53 Goodooga Rd FURNISSDALE ,WA
Summary
Conscientious Customer Service Officer experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer enquiries, implementing customer service policies and executing financial responsibilities. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities with flexibility to meet team goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Library Officer
City Of Rockingham
03.2009 - Current
- Cash handling, daily banking reconciliations, using Authority Management software.
- Record Keeping of confidential information in accordance to HPE Content Manager Policy.
- Process digital memberships and booking events using Spydus Information System.
- Exceptional Customer Service in busy environments.
- Stock Control, Cataloguing and Processing new stock working within Dewy guidelines.
- Presenting programs for children's activities, seniors events and community needs.
- Assisting Computer & Technology Literacy Skills
- Demonstrate locating materials and utilising library resources.
- Maintain facility cleanliness and organisation creating welcoming environment for all visitors.
Detective Constable
Cheshire Constabulary
03.1989 - 03.2008
- Detective- Child Protection Team
- Prepared comprehensive reports for court proceedings, ensuring accurate documentation of all relevant case details.
- Protect vulnerable people from exploitation by investigating crimes related to domestic violence, elder abuse and child sexual assault.
- Worked closely with prosecutors throughout investigative process, ensuring strong foundations for successful convictions in court.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Gathered facts from interviews of suspects, witnesses, and complainants.
Skills
- Library Administration
- Daily banking reconciliations
- Cashier
- Customer Service
- Organised & uses initiative
- Problem solving
- Electronic Resources
- Record keeping
- Excellent Communication
- Decision-Making
Accomplishments
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Personal Information
Date of Birth: 10/12/69
Certification
Gh
Training
Hh
Training
Customer Service
- Dealing with Challenging Members of the Public
- Connect with the Customer
- Effective Communication
- Listening Skills
- Verbal De-escalation Techniques
- Complaint Handling
- Cultural Awareness
- Deafness Awareness
- Disability Awareness
- Understanding Dementia
- Mental Health Matters
- Suicide Prevention
- Workplace Behaviours EEO
- Cash Handling & Reconciliation
- Cyber Security
- Windows 8.1,
- Office 2013,
- Excel,
- Power Point;
- Spydus Library Information System,
- Records Management
- Technology; 3D printing, Edu Touch, Cricut, Broadband for Seniors computers, MyGov & Safe WA
- Armed Robbery Survival Skills
- Provide First Aid
- WHS Roles & Responsibilities
- OHS Preventing Injuries in the Workplace
- Fire Suppression & Fire Warden Roles & Responsibilities
Timeline
Library Officer
City Of Rockingham
03.2009 - Current
Detective Constable
Cheshire Constabulary
03.1989 - 03.2008
Gh
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