Summary
Overview
Work History
Skills
Timeline
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Natalie Jones

Gold Coast,QLD

Summary

Dynamic Motel Manager with a proven track record at Miami Shore motel and resort, excelling in guest relations management and vendor negotiation. Spearheaded strategies boosting operational efficiency and profitability, while fostering a culture of exceptional hospitality. Skilled in staff training and promoting positive guest experiences, consistently achieving high satisfaction rates.

Overview

5
5
years of professional experience

Work History

Motel Manager

Rockwell enterprise
Gold Coast, Qld
02.2019 - 12.2023
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
  • Fostered safe lodging environment with reliable and effective security services.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Provided services efficiently and with high level of accuracy.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Increased customer service ratings through personable service.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Developed and implemented marketing strategies to promote hotel services.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Implemented successful strategies to increase customer satisfaction.
  • Created and managed accurate occupancy forecasts and budgets.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Assisted with development and distribution of marketing materials for facility.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

Skills

  • Property maintenance
  • Vendor negotiation
  • Guest relations management
  • Reservation management
  • Complaint handling
  • Guest experiences
  • Staff training

Timeline

Motel Manager

Rockwell enterprise
02.2019 - 12.2023

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Natalie Jones