Natalie Jones
Perth
Summary
Results-driven community and innovation leader with extensive experience managing teams, leading inclusive programs, and fostering strong stakeholder relationships. Skilled in program coordination, strategic planning, conflict resolution, and monitoring impact, with a proven ability to secure funding and resources to support local initiatives and businesses. Highly effective communicator and advocate, passionate about driving innovative, community-focused solutions and delivering meaningful outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Innovation Lead Newman & Pilbara Region
CORE Innovation Hub
06.2022 - Current
- Lead regional innovation strategy and programs to strengthen business capability, technology adoption, and community growth across the Pilbara.
- Represent the organisation in regional stakeholder meetings with industry leaders, government representatives, and not-for-profit organisations to drive collaboration and regional outcomes.
- Develop and deliver innovation projects, events, and capability-building programs from ideation through to execution.
- Support start-ups and SMEs in the METS and mining sectors through mentorship, training, and partnership development.
- Manage the Newman Innovation Hub, fostering a collaborative ecosystem for local businesses, entrepreneurs, and community partners.
- Build and maintain strong relationships with local government, Traditional Owner groups, and corporate partners.
- Secure funding, sponsorships, and investments to support innovation initiatives and community programs.
- Represent the business at key regional events and major community innovation showcases.
Facilities Manager
Parnawari Retail Centre
02.2021 - 06.2022
- Oversee the day-to-day facilities management, maintenance, and operational performance of the shopping centre, ensuring safety, compliance, and service excellence.
- Manage vendor contracts, maintenance schedules, and budgets to maintain high presentation and operational standards.
- Coordinate repairs, refurbishments, and preventative maintenance across building systems and tenant areas.
- Build strong relationships with tenants, contractors, and local stakeholders to support a safe and welcoming retail environment.
- Implement sustainability initiatives and ensure compliance with workplace health and safety regulations.
- Lead crisis response and risk management planning for the facility, ensuring minimal disruption to operations.
- Manage all facilities operations, maintenance, and compliance for the shopping centre, ensuring safety and efficiency.
- Coordinate community events and programs in partnership with BHP and local stakeholders, strengthening community connection and engagement.
- Oversee budgets, contractors, and sponsorship funding to deliver events within scope and timelines.
Workplace Operations Manager
Deloitte
04.2018 - 11.2020
- Oversee daily workplace operations, facilities, and commercial service functions to ensure seamless business performance.
- Lead and mentor a Commercial Services Team of five, fostering a high-performance culture focused on collaboration, safety, and service excellence.
- Manage budgets, procurement, and vendor contracts to optimise value, quality, and operational efficiency.
- Oversee building maintenance, office logistics, and space utilisation to support a productive and safe workplace environment.
- Develop and implement operational procedures, compliance frameworks, and continuous improvement initiatives.
- Coordinate with internal departments, contractors, and senior leadership to align operations with organisational objectives.
- Monitor performance KPIs and report operational outcomes, cost savings, and efficiency improvements to management.
- Champion workplace wellbeing and positive employee experiences through proactive support and communication.
Office & Logistics Manager
Cycliq Products Pty Ltd
10.2016 - 03.2018
- Managed daily office operations and end-to-end logistics, ensuring efficient coordination across departments and global supply chains.
- Oversaw inventory, shipping, and distribution processes for Cycliq’s cycling safety technology products, maintaining accuracy and timeliness.
- Coordinated international freight, customs documentation, and supplier relationships to support smooth import/export operations.
- Managed office administration, procurement, and vendor contracts to ensure cost-effective operations and business continuity.
- Supported finance and operations teams with reporting, budgeting, and process improvement initiatives.
- Supervised office staff and logistics coordinators, promoting efficiency, collaboration, and attention to detail.
- Led workplace organisation, equipment management, and HSE compliance within the office and warehouse environment.
- Acted as the primary point of contact between internal teams, couriers, and external logistics partners to resolve issues quickly.
Project Support Officer
Hays Recruitment – State Government Regional Development Victoria
06.2016 - 10.2016
- Assisted in project management and coordination for an international delegation involving the Premier, CEOs, and Mayors of all regional councils in Victoria to visit China.
- Supported delivery of regional development projects through coordination, reporting, and stakeholder engagement.
- Assisted in managing project documentation, and compliance requirements.
- Liaised with local government, community groups, and industry partners to progress regional initiatives.
- Prepared reports, briefing notes, and updates for senior leadership and government stakeholders.
- Contributed to continuous improvement and administrative efficiency across regional programs.
Workplace Operations Manager
Deloitte
03.2014 - 06.2016
- Oversee daily workplace operations, facilities, and commercial service functions to ensure seamless business performance.
- Lead and mentor a Commercial Services Team of three, fostering a high-performance culture focused on collaboration, safety, and service excellence.
- Manage budgets, procurement, and vendor contracts to optimise value, quality, and operational efficiency.
- Oversee building maintenance, office logistics, and space utilisation to support a productive and safe workplace environment.
- Develop and implement operational procedures, compliance frameworks, and continuous improvement initiatives.
- Coordinate with internal departments, contractors, and senior leadership to align operations with organisational objectives.
- Monitor performance KPIs and report operational outcomes, cost savings, and efficiency improvements to management.
- Champion workplace wellbeing and positive employee experiences through proactive support and communication.
Project Support Officer
Major Projects Victoria - Temporary Contract
04.2013 - 08.2013
- Provided administrative and project support to senior project managers across multiple infrastructure projects.
- Maintained project documentation and registers
- Monitored project schedules, deliverables, and resource allocation.
- Liaised with internal teams, contractors, and consultants to track progress.
- Assisted with budget tracking, invoices, and procurement documentation.
- Drafted meeting minutes and stakeholder updates
Specialist Housing Benefit Officer
Local Government UK
09.2012 - 03.2013
- Assessed, processed, and managed complex housing benefit and council tax reduction claims in line with statutory regulations.
- Provided expert advice and guidance to residents on entitlement, eligibility, and application procedures.
- Conducted detailed investigations into overpayments, fraud, and discrepancies, ensuring compliance with local authority policies.
- Maintained accurate records, case files, and system data to support audits and reporting requirements.
- Collaborated with internal departments, external agencies, and stakeholders to resolve complex housing benefit issues.
- Delivered high-quality customer service, responding to enquiries promptly and professionally.
- Assisted in the development and implementation of local housing benefit policies and procedures.
Education
Bachelor of Science -
Cardiff Metropolitan University
Wales UK01.2008
A Level - Law, English Language & Media Studies
St. David's College
Wales, UK01.2005
High School Diploma -
Cardiff High School
Wales, UKSkills
- Leadership in innovation initiatives and driving process improvements across regional operations
- Strategic planning, facilities management, and operational oversight of complex programs
- Building and maintaining strong relationships with stakeholders, partners, and community groups
- Managing, mentoring, and motivating high-performing teams to achieve operational and project goals
- Excellent verbal and written communication, including public speaking and reporting
- Planning and delivering inclusive community and corporate programs and events
- Conflict resolution, problem-solving, and decision-making in dynamic environments
- Securing funding, sponsorships, and resources to support projects and local initiatives
- Monitoring, evaluating, and reporting on project and program impact
- Driving collaboration across departments, contractors, and external partners to achieve outcomes
Accomplishments
Newman Chamber Business Excellence awards 2025 - Employee of the Year
Newman Chamber Business Excellence awards 2021 - Innovator of the Year
Certification
- C Class Drivers Licence
- First Aid and CPR
Timeline
Innovation Lead Newman & Pilbara Region
CORE Innovation Hub
06.2022 - Current
Facilities Manager
Parnawari Retail Centre
02.2021 - 06.2022
Workplace Operations Manager
Deloitte
04.2018 - 11.2020
Office & Logistics Manager
Cycliq Products Pty Ltd
10.2016 - 03.2018
Project Support Officer
Hays Recruitment – State Government Regional Development Victoria
06.2016 - 10.2016
Workplace Operations Manager
Deloitte
03.2014 - 06.2016
Project Support Officer
Major Projects Victoria - Temporary Contract
04.2013 - 08.2013
Specialist Housing Benefit Officer
Local Government UK
09.2012 - 03.2013
Bachelor of Science -
Cardiff Metropolitan University
A Level - Law, English Language & Media Studies
St. David's College
High School Diploma -
Cardiff High School