Summary
Overview
Work History
Education
Skills
PERSONAL ATTRIBUTES
Accomplishments
Timeline
Generic

NATALIE JOY

ELLENBROOK

Summary

I am an Empathic, trustworthy, and reliable person who values respect and Authenticity. I enjoy a challenge and am always willing to learn new skills. I deeply desire to add value to my place of work and show the love of God through practical and meaningful work.

Overview

21
21
years of professional experience

Work History

Pastoral Practitioner

St John of God Hospital
01.2023 - Current
  • Collaborated with interdisciplinary teams for holistic patient care, addressing both physical and emotional needs.
  • Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
  • Developed relationships with patients and families, resulting in increased trust and rapport during difficult times.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Provided spiritual care through visitation, counselling, and prayer.
  • Provided compassionate pastoral care in emergency departments, addressing the spiritual needs of patients experiencing acute distress or trauma.
  • Provided spiritual guidance to patients and staff members by conducting regular counselling sessions.
  • Specialised in supporting patients & families through miscarriage and pregnancy Loss.
  • Support Families in the perinatal space.
  • Provided grief counselling, easing emotional distress of families during times of grief or loss.
  • Conducted crisis intervention sessions with individuals experiencing severe emotional distress, providing comfort and support during critical times.
  • Supported Patients and families in palliative care.
  • Guided individuals through end-of-life decision making, offering comfort and clarity during difficult times.
  • Offered guidance to individuals facing life challenges, & new diagnosis contributing to their personal growth and resilience.
  • Enhanced patient morale with regular bedside visits and compassionate counselling.
  • Mentored new practitioners to enhance their skills and knowledge in providing compassionate spiritual care.
  • Attended regular supervision.
  • Coordinated referrals to hospital services or specialists for additional support.
  • Updated patient and office medical records to comply with company and regulatory standards.
  • Participated in continuing education and professional development to enhance expertise and skills.
  • Facilitated regular education sessions to nurses and medical staff to promote pastoral services and personal resilience and self care.
  • Collaborated with team of in the development of improvement in oncology emotional and spiritual support.
  • Facilitating memorial services for bereaved families, and Pregnancy and Infant loss (PAIL).

Pastoral Care Practitioner

Juniper
09.2022 - 02.2023
  • Providing pastoral and spiritual care to patients and staff as needs are identified or responding to referrals.
  • Running weekly church services, memorial services and Remembrance services (where required) such as, Anzac day etc.
  • Promoting Holistic person-centred care and performing spiritual assessments designed to enhance residents' spiritual fulfilment.
  • Coordinating Catholic and Anglican request for residents and providing end of life blessings where needed.
  • Maintained strict compliance to ethics, patient privacy laws and regulations while delivering quality care.
  • Contributed to the continuous improvement of care quality by participating in ongoing professional development opportunities and sharing new knowledge with colleagues.
  • Collaborated with interdisciplinary teams to develop comprehensive care strategies for patients.
  • Promoted a positive environment for patients and staff through effective communication and conflict resolution skills.
  • Supported families during difficult medical situations by offering empathetic guidance and resources for additional support services.

Spiritual Care Practitioner

Mercy Care
06.2022 - 02.2023
  • Providing pastoral and spiritual care to patients and staff as needs are identified or responding to referrals.
  • Promoting Holistic person-centred care and performing spiritual assessments designed to enhance residents' spiritual fulfilment.
  • Working with and coordinating with other staff that are involved with activities or everyday care.
  • Performed Spiritual Assessments
  • Established trusting relationships with patients through active listening skills, empathy, open communication channels that fostered better engagement in their own recovery process.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Facilitated support groups for family members struggling to adjust to the parents transition to age care.

Wellbeing Chaplain Intern (CPE)

Royal Perth Hospital
02.2022 - 12.2022
  • Clinical Pastoral Education - Providing pastoral and spiritual care to patients and staff as needs are identified or responding to referrals.
  • Offered spiritual support to patients and families, keeping with expressed wishes and desires.
  • Enhanced the spiritual well-being of patients by providing tailored pastoral care, demonstrating respect for diverse beliefs and traditions.
  • Assessed spiritual needs and concerns of patients through direct communication or information obtained by other personnel.
  • Enhanced patient well-being by conducting regular visits and offering emotional support during difficult times.

Customer Service Officer (Telephonist)

Probe Group
01.2022 - 07.2022
  • Working for - Services Australia - Processing of Centrelink documents and payments.
  • Computer skills, customer service skills, and interpersonal skills.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Streamlined communication between customers and internal departments for timely issue resolution.

Photographer (Owner)

Shining Light Photography
01.2010 - 01.2021
  • Owner/ photographer of a busy photography studio.
  • Interpersonal and communication skills.
  • Relational skills, finance, photography, editing and marketing skills were all used in this position.
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Fostering relationships and creating rapport between photographer and client.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.

Graphic Design/Photography

Homestead for Youth
01.2014 - 01.2016
  • This is a non-for-profit organization – created content and managed social media.
  • Created and maintained website, designed flyers and promotional material.
  • Organised and ran Fundraiser events.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.

Carer

Juniper
01.2005 - 01.2008
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate records of patient care, documenting progress and any changes in condition.

Education

Bachelor of Arts - Bachelor of Psychological Science With Honours

Southern Cross University
NSW
10-2025

Bachelor of Arts - Psychology and Counselling

Edith Cowan University
Perth, WA
01.2023

Clinical Pastoral Education Certificate - Pastoral Care

ACPE
Royal Perth Hospital
12-2022

Certificate IV - Ministry (Leadership) – Kingdomcity Pastoral Care stream

Alphacrucis College
12-2015

Certificate 3 & 4 - Human Services (Disabilities)

Mt Lawley TAFE
11-1996

Skills

  • Advocacy
  • Interpersonal skills
  • Leadership
  • Communication
  • Cultural awareness
  • Pastoral Care
  • End-of-life care
  • Care planning
  • Family engagement
  • Ethical practice
  • Palliative care
  • Teamwork and collaboration
  • Problem-solving
  • Reliability
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Relationship building
  • Written communication
  • Grief support
  • Mental health awareness
  • Family mediation
  • Crisis counselling

PERSONAL ATTRIBUTES

  • Honest
  • Trustworthy
  • Reliable
  • Punctual
  • Friendly
  • Relational
  • Compassionate
  • Empathic

Accomplishments

    Pregnancy loss

    Bereavement and Grief support

    Brief Solution Focused Therapy

    psychology

Timeline

Pastoral Practitioner

St John of God Hospital
01.2023 - Current

Pastoral Care Practitioner

Juniper
09.2022 - 02.2023

Spiritual Care Practitioner

Mercy Care
06.2022 - 02.2023

Wellbeing Chaplain Intern (CPE)

Royal Perth Hospital
02.2022 - 12.2022

Customer Service Officer (Telephonist)

Probe Group
01.2022 - 07.2022

Graphic Design/Photography

Homestead for Youth
01.2014 - 01.2016

Photographer (Owner)

Shining Light Photography
01.2010 - 01.2021

Carer

Juniper
01.2005 - 01.2008

Bachelor of Arts - Bachelor of Psychological Science With Honours

Southern Cross University

Bachelor of Arts - Psychology and Counselling

Edith Cowan University

Clinical Pastoral Education Certificate - Pastoral Care

ACPE

Certificate IV - Ministry (Leadership) – Kingdomcity Pastoral Care stream

Alphacrucis College

Certificate 3 & 4 - Human Services (Disabilities)

Mt Lawley TAFE

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