Kasey Storer
Dubbo,NSW
Summary
Dynamic and results-driven professional with extensive experience at NSW Ambulance, excelling in collaborative teamwork and strategic evaluation. Proven track record in enhancing operational efficiency and fostering partnerships. Adept at emergency situation assessment and resource management, leading to improved patient outcomes and team morale. Committed to continuous professional development and mentoring.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Station Officer
NSW Ambulance
01.2020 - Current
- Exercise approved delegations concerning financial, HR, physical assets & quality reviews of clinical officers
- Responsible for supporting a positive workplace culture through the modelling of appropriate behaviours & challenging unacceptable behaviours when they arose & by supporting CORE NSW Health values
- Enhanced communication between team members by organising regular meetings and fostering open dialogue
- Ensured WHS compliance regarding risks & hazards identification, reporting & workers compensation matters
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities
- Ensured compliance with legislation, NSWA policies/procedures & processes in the day to day delivery of operational services
- Implemented process improvements that streamlined workflows, reduced redundancies and increasing operational efficiency whilst managing KPIs relevant to the position
- Mentored duty crews, providing guidance and support to foster professional development and career progression
- Improved team morale and performance with consistent feedback and recognition of achievements
- Facilitated skills maintenance & enhanced training opportunities to enhance their professional development
- Evaluated staff performance, identified issues relating to work performance and provided coaching &/or management
- Mentored junior staff members, helping them develop their clinical skills and advance in their careers
Paramedic
NSW Ambulance
11.1998 - Current
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives
- Developed and maintained rapport with coworkers, local hospital staff & inter agencies to facilitate efficient & elite patient care
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations
- Assisted in training new Paramedics & Paramedicine uni students by serving as a preceptor and sharing clinical expertise during ridealongs
- Participated in ongoing professional development opportunities such as conferences or workshops to stay current on best practices in pre-hospital emergency medicine
- Promoted health equity within the community by offering culturally sensitive care to diverse populations while respecting individual preferences or needs
- Assisted with quality assurance initiatives by reviewing patient care reports and offering constructive feedback to improve overall performance within the organisation
- Provided critical incident stress debriefing to fellow emergency medical services personnel following traumatic calls, fostering a supportive work environment for all team members
Peer Support Officer
NSW Ambulance
01.2008 - 06.2017
- Provided critical incident stress debriefing to fellow Paramedics & emergency medical services personnel following traumatic calls or jobs by fostering a supportive work environment for all team members
- Provided formalised counselling specific to trauma encountered by first responders
- Provided emotional support to Paramedics and their families during difficult times, easing anxiety and stress.
- Developed highly empathetic relationships with other Paramedics and earned reputation for exceeding service standard goals
Station Officer
NSW Ambulance
01.2013 - 01.2016
Acting Duty Operations Manager (A/DOM)
NSW Ambulance
07.2015 - 08.2015
- Supervised operations staff and kept employees compliant with NSW Ambulance policies/procedures & legislation such as WHS policy; risk & hazard assessment; reporting & investigation of incidents via IMS+; & workers compensation matters
- Conducted regular performance reviews, identifying areas for improvement and developing action plans or PDPs to address them
- Developed and maintained relationships with other emergency agencies & stakeholders by using dynamic communication skills & strong issue resolution
- Analysed and reported on key performance metrics (KPIs) to senior management & effectively managed budgets
- Modeled & fostered a positive work environment plus provided opportunities for professional growth of staff
Acting Duty Operations Manager (A/DOM)
NSW Ambulance
01.2014 - 03.2014
Medical Support Team - Suzuki RaceSafe
NSW Ambulance
06.2012 - 06.2012
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Provided immediate medical assistance to professional Motorsport competitors in a collaborative team environment
- Work efficiently in a multiskilled medical team of Doctors, Nurses, Surgeons & other Paramedics in a face paced environment
Patient Support Assistant
GWAHS Mental Health Facility
02.1996 - 02.1998
- Responsible for the day to day support of patients & conducted structured drama workshops for patients as part of their treatment plans
- Assisted nursing staff with patient care & informal counseling of patients, improving overall efficiency and quality of service
Education
Diploma - Paramedical Science
NSW Ambulance
Sydney11-2000
High School Certificate -
Dubbo High School
Dubbo, NSW12.1995
Certificate of Technical Studies - Business Applications
TAFE NSW
NSW12.1995
Skills
- Collaborative teamwork abilities
- Problem-solving analysis
- Proactive self-starter
- Resource management
- Fostering collaborative partnerships
- Effective group coordination
- Strategic evaluation
- Critical thinking skills
- Emergency situation assessment
- Creative, adaptable, organised & focused
- Calm & objective under pressure
Accomplishments
2025
- Emergency Management Exercise : multi agency desktop exercise
2024 - present
- Medication review panel member
2024
- Capable Leaders Course
2015
- Ambulance Management Qualification (AMQ)
Certification
- Capable Leaders certification
- Ambulance Management Qualification (AMQ)
Referees
Jason Moffitt
Station Manager (SM), Dubbo Station
(m) 0427 177 030
Jed Gollan
Duty Operations Manager (DOM), Western Sector
(m) 0432 754 452
Certifications
- Promoting acceptable behaviour in the workplace
- NSWA People Management Skills Program (PMSP)
- Working in an EOC
- Major events risk analysis, planning & operations
- Cybersecurity fundamentals
- Code of ethics & conduct for NSW Govt sector employees
- Public interest disclosures training for people managers
- Culturally responsive health care
- Our workplace Our Culture series
- Mindarma Mind Coach series
- Emotional intelligence in practice
- Positively resolving workplace conflict
- How to manage & review an incident report
- HealthRoster modules
- Respectful workplace
- Child wellbeing & protection
- Managing for improved performance
- Recruitment & selection series
- NSW Health services emergency management arrangements
- Resources & logistics
- CBRN awareness & scene management
- Counter terrorism & suspicious substance management
- NSWA Bushfire Response series
- NSWA Flood Rescue series
Timeline
Station Officer
NSW Ambulance
01.2020 - Current
Acting Duty Operations Manager (A/DOM)
NSW Ambulance
07.2015 - 08.2015
Acting Duty Operations Manager (A/DOM)
NSW Ambulance
01.2014 - 03.2014
Station Officer
NSW Ambulance
01.2013 - 01.2016
Medical Support Team - Suzuki RaceSafe
NSW Ambulance
06.2012 - 06.2012
Peer Support Officer
NSW Ambulance
01.2008 - 06.2017
Paramedic
NSW Ambulance
11.1998 - Current
Patient Support Assistant
GWAHS Mental Health Facility
02.1996 - 02.1998
Diploma - Paramedical Science
NSW Ambulance
High School Certificate -
Dubbo High School
Certificate of Technical Studies - Business Applications
TAFE NSW
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