Natalie Kilburn
Cheltenham,Australia
Summary
Results-driven people and business manager with proven expertise in employee relations, performance management, and recruitment. Known for consistently delivering revenue growth and cultivating a strong, service-oriented culture. Seeking a strategic HR Business Partner role where I can collaborate with leadership to drive business success, develop high performing teams, and align people initiatives with organisational goals. Passionate about empowering individuals, fostering inclusive workplaces, and delivering on long-term talent strategies that fuel growth and innovation.
Overview
29
29
years of professional experience
Work History
Business Manager SE/NW Vic
IPA by Synergie
09.2021 - Current
- Lead and motivate a high-performing recruitment team to deliver quality outcomes for clients, candidates, and stakeholders
- Ensuring achievement of business KPIs.
- Manage full branch operations with responsibility for financial performance and P&L ownership, driving profitability.
- Oversee SE/NW Victoria and contribute to strategic business initiatives and projects.
- Foster a culture of service excellence, ensuring all team interactions align with IPA by Synergie's values and customer service standards.
- Drive branch revenue growth through proactive business development, sales activities, and operational execution.
- Champion a safety-first culture by ensuring WHS compliance and promoting IPA by Synergie's 'All Safe, All the Time' approach.
HR Business Partner / People Manager
Tandem Corp - Formerly ISG Management
05.2018 - 09.2021
- Responsible for end to end employee life cycle including recruitment, contract generation, on-boarding, compliance, inductions, training & development, performance management and off-boarding
- Manage a Team consisting of a HR Advisor, Recruitment Manager and internal Recruitment Consultants
- Delivery of high volume internal recruitment for new contracts
- Development & implementation of Employee policies
- Development of Induction Programs
- Provide strategic HR advice and support to the Senior Executive team and key stakeholders across Tandem
- Management of workplace grievances and investigations
- Providing advice and support with performance improvement including performance improvement plans (PIPs)
- Work closely with Tandem's Legal Counsel to resolve Fair Work claims
- Provide advice and support to the BU executive in relation to remuneration and benefits
- Function as a strategic partner to drive key HR initiatives
- Counsel employees and managers on performance standards and employee relations issues
- Involved in the development of an employee satisfaction survey and the delivery of these results to senior management to implement strategies in employee satisfaction and retention
- Working closely with the Payroll team to ensure that remuneration and entitlements are accurate
- Supporting succession planning for employees
- Supporting the BU owners and lead with performance management and employment review process
- Develop and execute business restructures to support the overall strategic objectives in line with Tandem
- Successfully restructured a number of Tandem's core Business units including the wind down (reduction) of end of contract employees - NBN HFC Business Unit (135 employee), Foxtel BU (80 employees) and the Tandem Property Services Unit of 210 employees
- Transformation project - successful ramp-up of the Tandem Property Services BU from zero to 400+
- Member of Tandem's Corporate Social Responsibility Committee Chaired Tandem's first Reconciliation Action Program (RAP) Committee delivering the first and second RAP
National Manager - Group Resourcing / People Manager
Tandem Corp - Formerly ISG Management
07.2016 - 05.2018
- Manage a Team including a Recruitment Manager and internal Recruitment Consultants
- Responsible for end to end employee life cycle including recruitment, contract generation, on-boarding, compliance, inductions, training & development, performance management and off-boarding
- Delivery of transformation projects including high volume recruitment for two new significant internal contracts
- Assisted line Management in managing day-day employee issues; implement policies, procedures or programs
- Development of Induction Programs
- Provide strategic HR advice and support to the Senior Executive team and key stakeholders across Tandem
- Conducted Employee investigations
- Providing advice and support with performance improvement including performance improvement plans (PIPs)
- Provide advice and support to the BU owners in relation to remuneration
- Working closely with the Payroll team to ensure that remuneration and entitlements are accurate
- Supporting succession planning for employees
- Supporting the BU owners and lead with performance management and employment review process
- Develop and execute business restructures to support the overall strategic objectives in line with Tandem
Contract Recruiter
The Heat Group
08.2012 - 11.2016
- Supporting the Heat Group (Cosmetics, FMCG) with the recruitment of various roles including Payroll, Marketing, Supply Chain, Sales & Administration.
- Employee Engagement
- Successfully developed and ran Employee Engagement project for The Heat Group
State Manager
Tandem Corp - Formerly ISG Management
10.2015 - 06.2016
- Duties as per the Division Manager Telecommunications role with additional responsibilities including -
- Reporting to the General Manager and responsible for Managing 7 employees
- Coached, mentored and grew existing team
- Ensure all sales activity and branch KPIs are met
- Improve and implement annual business plans and budgets that supports BDS People's long term business plan
- Workforce planning
- Complete weekly and monthly reporting
- Working Committee to implement FastTrack
- Responsible for successfully managing the Victorian business by ensuring client requirements were achieved by providing profitable recruitment services
National Account Manager
Tandem Corp - Formerly ISG Management
12.2014 - 09.2015
- Duties as per the Division Manager Telecommunications role with additional responsibilities including -
- Reporting to the General Manager and providing support
- Internal Recruitment
- Performance Management of employees & succession planning
- Develop and execute strategies to support the overall strategic objectives for BDS People
- Providing HR advice to clients
- Stakeholder engagement with clients across Australia including Melbourne, Sydney, Brisbane, Adelaide and Perth
Division Manager Telecommunications Vic/Tas
Tandem Corp - Formerly ISG Management
05.2014 - 11.2014
- Led a team of Recruitment Consultants and Payroll support
- National Account Manager for BDS People's key accounts
- Providing Award interpretation and coaching
- Drive and influence compliance to recruitment process and protocol
- Payroll Analysis
- Provide expert industry knowledge to the business to ensure that BDS People is regarded as having implemented best-practice recruitment practices
- Develop a talent database for both internal and external candidates
- Process improvement
- Feedback market information to the relevant Account Managers
- Weekly and monthly reporting
Director
HRnet
01.2010 - 05.2014
- Company Overview: HRnet is a specialist recruitment business providing staffing services to the small to medium business sector across Australia.
- Developing sourcing strategies for SMEs across a variety of industries
- End to End Recruitment
- HR Projects - employee engagement & writing behavioural interviews for clients
- Preparation of Recruitment & HR processes
- Marketing
- Social & professional networking development across Facebook, and LinkedIn
- Financial reporting
- Business planning
- Account Management
- HRnet is a specialist recruitment business providing staffing services to the small to medium business sector across Australia.
- Building the business from start up to a successful business with significant increases in revenue year on year
- Nominated as a 'company to watch' by StartUpSmart (2012)
- Developing a social and professional following
- Developed exclusive relationships with a number of clients across Melbourne
- 97% customer satisfaction
Contract Recruitment Manager
Tandem Corp - Formerly ISG Management
08.2013 - 11.2013
- Worked with the Business and Leads to successfully complete a bulk recruitment project in a start-up environment
- End to end recruitment including advertising, interviewing, compliance and on-boarding
- Issuing employment contracts
- Scheduling inductions
Recruitment Manager
LinkMe
10.2007 - 10.2009
- Internal recruitment across a number of roles including Business Development, Account Management, IT, Finance and Administration
- Preparation and scheduling of Induction & Training Programs
- Participated in Staff satisfaction project planning
- Provided contract recruitment for The Heat Group
Various Positions
Kelly Services
12.1996 - 12.2004
- Operations Manager: January 2004 - December 2004
- Project: November 2001 - December 2002
- Operations Manager: February 1999 - October 2000
- Team Leader: December 1997 - January 1999
- Service Consultant: December 1996 - November 1997
Education
AHRI Certified Practitioner of Human Resources -
Australian HR Institute
Skills
- Employee relations
- Performance management
- Recruitment and selection
- Communication skills
- Project management
- Leadership effectiveness
- Strategic planning
- Stakeholder engagement
- Team collaboration
- Microsoft Office proficiency
- HRIS expertise
References
Available on request
Hobbies and Interests
- Travelling
- Cooking
- Football
Professional Development
- My Mentor Courageous Women - Emberin
- Inclusive Leadership - Emberin
- Cultural Awareness Training - Koorie Heritage Trust
- Mental Health First Aid
- Frontline Management
Timeline
Business Manager SE/NW Vic
IPA by Synergie
09.2021 - Current
HR Business Partner / People Manager
Tandem Corp - Formerly ISG Management
05.2018 - 09.2021
National Manager - Group Resourcing / People Manager
Tandem Corp - Formerly ISG Management
07.2016 - 05.2018
State Manager
Tandem Corp - Formerly ISG Management
10.2015 - 06.2016
National Account Manager
Tandem Corp - Formerly ISG Management
12.2014 - 09.2015
Division Manager Telecommunications Vic/Tas
Tandem Corp - Formerly ISG Management
05.2014 - 11.2014
Contract Recruitment Manager
Tandem Corp - Formerly ISG Management
08.2013 - 11.2013
Contract Recruiter
The Heat Group
08.2012 - 11.2016
Director
HRnet
01.2010 - 05.2014
Recruitment Manager
LinkMe
10.2007 - 10.2009
Various Positions
Kelly Services
12.1996 - 12.2004
AHRI Certified Practitioner of Human Resources -
Australian HR Institute
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