Natalie King
Somerville,VIC
Summary
Accomplished Small Business Owner and Dispensary Assistant with a proven track record in business management and development, customer service management and assisting in the daily running of a dispensary and pharmacy shop front.
Overview
16
16
years of professional experience
Work History
Small Business Owner
Inspire Floors
10.2017 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Dispensary Assistant
Chemist Warehouse
09.2008 - 09.2017
- Generated labels for prescriptions, prepared medications for customers, advising customers on safe and effective use of medicines, and supporting the running of the pharmacy.
- Packed Webster packs for numerous aged care facilities and the general public. Delivered medication daily and at short notice.
- Ensured a safe and welcoming environment for customers, addressing concerns and answering questions promptly.
- Assisted customers in selecting over-the-counter medications and health care products.
- Processed payments for prescriptions and store items and accurately completed cash and credit card transactions in a fast paced busy pharmacy.
- Supported pharmacists and pharmacy assistants with day-to-day activities and pharmacy office management functions.
Education
Mornington Secondary College
Mornington, VIC2001
Skills
- Small business operations
- Business management and development
- Strategic Planning
- Payroll Administration
- Customer Service Management
- Teamwork and Collaboration
- Team Leadership
Additional Information
Reference’s
Mrs Sarah Carter- CWH Mornington
0403 613 235
Mrs Susan Warne- Co worker in Dispensary
0410 391 549
Timeline
Small Business Owner
Inspire Floors
10.2017 - Current
Dispensary Assistant
Chemist Warehouse
09.2008 - 09.2017
Mornington Secondary College
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