Summary
Overview
Work History
Education
Skills
Timeline

Natalie Koch

New Lambton ,Nsw

Summary

Proven track record of enhancing customer satisfaction and team efficiency at Spendless Shoes through adept leadership and operational oversight. Demonstrates exceptional adaptability, reliability, and a knack for fostering positive relationships, ensuring privacy and confidentiality. Skilled in inventory management and conflict resolution, significantly improving store performance and client trust.

Overview

8
8
years of professional experience

Work History

Carer

CBCS
03.2024 - 09.2024
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.

Assistant Manager

Spendless Shoes
12.2023 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Store Assistant

Aldi
02.2017 - 02.2023
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.

Education

Year 9 -

Glendale High School, Glendale, NSW

Skills

  • Reliability and punctuality
  • Adaptable and Flexible
  • Patience and understanding
  • Confidentiality and Privacy

Timeline

Carer - CBCS
03.2024 - 09.2024
Assistant Manager - Spendless Shoes
12.2023 - 03.2024
Store Assistant - Aldi
02.2017 - 02.2023
Glendale High School - Year 9 ,

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Natalie Koch