Natalie Kourouyiannis
Peakhurst,Nsw
Summary
Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
Experienced with bakery operations and team leadership. Utilizes strong organizational and communication skills to manage daily tasks efficiently. Knowledge of quality control and inventory management ensures consistent product standards and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Bakery Manager
Woolworths
07.2021 - Current
- Inspected, checked and monitored baking products and supplies to guarantee freshness.
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping.
Sales Assistant
Petbarn
12.2019 - 07.2021
- Assisting with customers, answering questions and offering advice on their pet.
- Ensuring our shelves are stocked as full as possible to make a customer happy.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Bakery Department Manager
Woolworths
10.2017 - 09.2019
- Led and developed team of 10-15 team members.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Answered questions about store policies and concerns to support positive customer experiences.
- Oversaw employee performance,
Retail Sales Assistant
Woolworths supermarkets
05.2015 - 10.2017
- Used POS system to process sales, returns, online orders and gift card activations
- Worked closely with shift manager to solve problems and handle customer concerns
- Helped customers complete purchases, locate items and join reward program
- Assisted customers with prompt and polite support in-person and via telephone
Bartender
Allawah Hotel
12.2014 - 05.2015
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Kept alcoholic beverages well-stocked and organized
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet all customer needs
Retail Sales Assistant
2nd's World
05.2014 - 09.2014
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding merchandise and pricing.
Sales Assistant
Tech2Go
08.2013 - 05.2014
- Functioned as backup in areas of sales, support, and services.
- Maintained records related to sales, returns and inventory availability.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Assisted customers with prompt and polite support in-person and via telephone.
- Referred customers to various services by evaluating needs and providing recommendations.
- Provided pricing information to customers regarding specific products.
Customer Service Representative
iPure Group
02.2013 - 07.2013
- Regularly exceeded daily sales and product add-on quotas.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
Customer Service Cashier
Red Rooster
08.2006 - 08.2007
- Greeting customers who enter the store.
- Be involved in stock control and management.
- Being responsible for processing cash and eftpos payments.
- Stocking shelves with merchandise.
- Answering queries from customers.
- Reporting discrepancies and problems to the supervisor.
- Giving advice and guidance on product selection to customers.
- Dealing with customer refunds.
- Keeping the store tidy and clean.
Education
Blacktown Girls High School
Skills
Prioritization and Time Management
Effective Communication
Team Leadership
Effective Problem Resolution
Timeline
Assistant Bakery Manager
Woolworths
07.2021 - Current
Sales Assistant
Petbarn
12.2019 - 07.2021
Bakery Department Manager
Woolworths
10.2017 - 09.2019
Retail Sales Assistant
Woolworths supermarkets
05.2015 - 10.2017
Bartender
Allawah Hotel
12.2014 - 05.2015
Retail Sales Assistant
2nd's World
05.2014 - 09.2014
Sales Assistant
Tech2Go
08.2013 - 05.2014
Customer Service Representative
iPure Group
02.2013 - 07.2013
Customer Service Cashier
Red Rooster
08.2006 - 08.2007
Blacktown Girls High School
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