Natalie Kubikova
Bondi Junction
Summary
I am an ambitious, friendly and hard-working Customer Service Professional with over 5 years of experience. I am a highly organised individual, with a focus on customer satisfaction. I have excelled in all of my roles and my drive to succeed gives me the confidence and willingness to learn new skills. I am detail orientated and customer focused and see this as a perfect opportunity to continue to grow, whilst adding value to you and the business.
Overview
10
10
years of professional experience
Work History
Executive Assistant & Sales Support
AWS 360
05.2024 - 04.2025
- Managed calendar, scheduled meetings and coordinated travel arrangements for CEO
- Managed emails, phone calls and correspondence
- Prepared and edited documents, presentations and reports
- Managed general office supplies and maintained inventory
- Maintained confidentiality and discretion in handling sensitive information
- Provided sales support including preparing proposals and quotations
- Fostered strong relationships with other stakeholders on behalf of the CEO
- Planned and coordinated executive events, conferences, and exhibitions
- Personal Support
Bartender/Wait Staff
Merivale Group
05.2019 - 02.2025
- Provided exceptional, high-quality customer service
- Managed bar inventory and storage procedures
- Handled cash and POS transactions with accuracy
- Lead team to over achieve on Merivale KPIs
- Trained and supervised junior bar staff
- Supported event setups and large group service
Sales Co-Ordinator- Managed Services
Our Kloud Group
07.2022 - 06.2023
- Reported to Head of Sales - Managed Services
- Prepared proposals for inbound sales
- Coordinated outbound campaigns
- Created sales reports for Managed Services
- Managed diary for Head of Sales
- Managed all inbound enquires for Managed and Print services
Front of House
Birichina Cafe
06.2021 - 07.2022
- Delivered prompt, friendly service in high-volume coffee shop
- Supported barista team with efficient order handling and delivery
- Managed high-volume service with speed and accuracy during peak hours
- Assisted with inventory restocking and daily opening/closing tasks
- Handled cash, card and mobile transactions through the POS system
- Communicated with back-of-house to ensure smooth service flow
Waitress
GPO Group
07.2018 - 05.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Greeted new customers, discussed specials and took food and drink orders
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
Purchase Assistant
Hanwha Advanced Materials Europe
02.2015 - 06.2018
- Organised meetings and assistance
- Carried out tasks instructed by Manager
- Researched competitor’s market and revenue to determine shortfalls and opportunities for new business
- Corresponded with sales department to achieve proper order, resupply, shipment and delivery of products
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders
Education
Bachelor of Economics and Tourism -
Silesian University
Advanced Diploma - Event Management
Pacific Training Group
Sydney, NSWBusiness
International House Business College
Sydney, NSWSkills
- Positive, energetic personality
- A willingness to learn new things
- Selling and Up-selling skills
- Strong organisational and multitasking skills
- Exceptional interpersonal and communication skills
- Strong task and time management abilities
- Problem solving
- Teamwork and collaboration
Timeline
Executive Assistant & Sales Support
AWS 360
05.2024 - 04.2025
Sales Co-Ordinator- Managed Services
Our Kloud Group
07.2022 - 06.2023
Front of House
Birichina Cafe
06.2021 - 07.2022
Bartender/Wait Staff
Merivale Group
05.2019 - 02.2025
Waitress
GPO Group
07.2018 - 05.2019
Purchase Assistant
Hanwha Advanced Materials Europe
02.2015 - 06.2018
Advanced Diploma - Event Management
Pacific Training Group
Business
International House Business College
Bachelor of Economics and Tourism -
Silesian University
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