Natalie Lathouras
Summary
Natalie is a motivated and passionate individual who displays a high level of professionalism and dedication to her work. Her attention to detail, excellent communication skills and passion for retail have been instrumental for her success. Natalie is always eager to learn and ready to grow and is committed to sharing her knowledge and expertise with others.
Natalie is a team player who thrives in a collaborative environment. Natalie is always willing to lend a hand, her positive attitude and strong work ethic make her an asset to any team.
Overview
10
10
years of professional experience
Work History
Grocery Manager
Woolworths
04.2024 - Current
- As the grocery manager i work amongst my team to ensure we are delivering good standards to our customers with on show product availability.
- Developed strong relationships with vendors to enhance store merchandising and display techniques
- Review sales plans and ensure the store is compliment with ends and off location tie ups.
Fresh Manager
Woolworths
09.2023 - 04.2024
- As the Fresh manager i over saw the service department and convenience department as it was a combined role. In this time my main focus was keeping our customers safe and ensuring we were always following food safe practices and maintaining a fresh standard across the department.
- Increased overall customer satisfaction by implementing new strategies for fresh product display and inventory management.
- Analysed sales data regularly to identify trends and adjust inventory levels accordingly, maximising profits while minimising waste.
Customer Service Manager
Woolworths
09.2021 - 09.2023
- As the customer service manager i trained and regularly mentored my team members to ensure they were delivering great customer service and care to our customers bringing a little good to everyone, everyday.
- I took ownership of customer issues and resolved customer complaints while prioritising customer satisfaction and loyalty.
- I fostered a positive work environment focused on teamwork and collaboration.
Assistant Customer Service Manager
Woolworths
12.2019 - 09.2021
- As the assistant customer service manager i worked along side the customer service manager to give my support in managing a team of 80 team members.
- Assisted in training new hires on company policies, procedures, and POS and SCO systems to ensure seamless integration into the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Store Services Assistant
Woolworths
07.2019 - 12.2019
- As the SSA i worked along side the SSCO to maintain a safe and compliant store for all things ticketing, payroll reporting, wage costings and money handling.
Team Member
Woolworths
01.2015 - 12.2019
- Learned all required tasks quickly to maximise performance.
- Developed strong customer service skills and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Skills
Strong communication
Leading a team
Customer service and assistance
Critical thinking & problem solving
Reliability
Conflict Resolution
Timeline
Grocery Manager
Woolworths
04.2024 - Current
Fresh Manager
Woolworths
09.2023 - 04.2024
Customer Service Manager
Woolworths
09.2021 - 09.2023
Assistant Customer Service Manager
Woolworths
12.2019 - 09.2021
Store Services Assistant
Woolworths
07.2019 - 12.2019
Team Member
Woolworths
01.2015 - 12.2019
High School Diploma -
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