Natalie Lette
Toongabbie,NSW
Summary
Driven Retail Manager with more than 20 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
28
28
years of professional experience
Work History
Small Business Owner
Natalie Jane Wedding Invitations
2017.12 - Current
- Designing and creating wedding invitations.
- Managed daily operations for small business, ensuring efficient processes and quality services.
- Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created own e-commerce website.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Participated in business events, conferences and Wedding Expos to promote products and network with business owners and prospective clients.
Volunteer for Starlights Netball Club
Starlights Netball Club
2013.03 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Coached Netball team Under 10's to their senior year. (8 Years)
- Held committee positions Vice President, Social Coordinator, Presentation coordinator and Uniform Officer (current position held)
- Currently playing in a team
- Actively participated in committee meetings, contributing ideas for process improvement and program development strategies.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Parent Voluntee
St Anthony's Primary School
2014.02 - 2020.01
- Managed large-scale projects from inception to completion, ensuring timely delivery and meeting budgetary constraints such as the annual Spring Fair Fundraiser
- Cultivated strong relationships within the school community with parents and teachers.
- Organizing Succesful fundraisers - Mother's & Father's Day stalls and breakfast events, Shrove Tuesday (Pancake Day), Easter Raffles, School Disco, Colour Runs to gather classroom supplies or fundraising money
- Promoted a positive school culture by volunteering at various school events, including dances, sporting events, and open classrooms.
- Enhanced parent-teacher communication by organizing and leading monthly Parent Volunteer meetings.
- Facilitated increased parental involvement in school affairs through outreach and collaboration on committees.
- Recruited new parent volunteers or organized workload to cover demand.
- Collaborated with other parent volunteers to plan and execute successful annual school carnivals, raising thousands of dollars for educational programs.
- Acclimated new parents to volunteer work by sharing advice and training on specific processes.
- Mentored new parent volunteers, providing guidance on best practices for supporting staff and students effectively.
Store Manager
Forever New Castle Hill & Mid City
2012.07 - 2016.03
- Responsible for all store operations, meeting daily, weekly, monthly and seasonal targets and budgets (sales, wages stocktake)
- Achieved seasonal sales budget, 23% up on budget, with a 9% wage spend. Season spring/summer 2015.
- Other tasks such as window dressing and close monitoring of store stock loss/ security
- Recruitment of managerial level store members and subsequent inductions and training.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized thebackroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headoffice, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Manager
Glassons
2009.01 - 2010.05
Maternity leave
2008.01 - 2009.01
- Acting role as fulltime mother
Store Manager Glassons
Parramatta & Miranda
2007.04 - 2008.04
- Multi-site manager as well as training new area managers.
Store Manager
Glassons
2006.09 - 2007.04
Store Manager
Glassons
2005.01 - 2006.01
Store Manager
Sussan Corporation
2003.06 - 2005.09
Deputy Store Manager/ Department Manager
Sussan Corporation (Flagship)
2000.02 - 2003.06
Casual/Fulltime Sales
Sussan Corporation
1996.11 - 2000.02
Education
Year 11 -
Thomas Reddall High School
Campbelltown, NSW03.1998
Skills
- Customer Service
- Store operations
- Inventory Control
- Visual Merchandising
- Team Training
- Staff Management
- Strategic selling
- Team training and development
- Merchandising operations
- Relationship selling
- Loss Prevention
- Employee Scheduling
- Sales Analysis
- Staff recruitment
Accreditations
Retail Management Certificate III through Training Express.
Completion of C.A.R.E (Customers Are Really Everything) Terry Hawkins Ignite Humans
Completion of S.M.A.R.T (Superior Management of A Resoursful Team) Terry Hawkins Ignite Humans
Awards
- Wage award-
- Bronze sales awards
- Seasonal budget awards
- Stocktake result awards
- Incentive awards for achieving a team goal and personal recognition for completion of job role within Sussan.
Hobbies and Interests
Enjoy fashion shopping, travelling, camping with my boys, theatre and music.
Timeline
Small Business Owner
Natalie Jane Wedding Invitations
2017.12 - Current
Parent Voluntee
St Anthony's Primary School
2014.02 - 2020.01
Volunteer for Starlights Netball Club
Starlights Netball Club
2013.03 - Current
Store Manager
Forever New Castle Hill & Mid City
2012.07 - 2016.03
Store Manager
Glassons
2009.01 - 2010.05
Maternity leave
2008.01 - 2009.01
Store Manager Glassons
Parramatta & Miranda
2007.04 - 2008.04
Store Manager
Glassons
2006.09 - 2007.04
Store Manager
Glassons
2005.01 - 2006.01
Store Manager
Sussan Corporation
2003.06 - 2005.09
Deputy Store Manager/ Department Manager
Sussan Corporation (Flagship)
2000.02 - 2003.06
Casual/Fulltime Sales
Sussan Corporation
1996.11 - 2000.02
Year 11 -
Thomas Reddall High School
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