Summary
Overview
Work History
Education
Skills
Timeline
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NATALIE LONCAR

Berwick,VIC

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. A high standard of attention to detail, organisation and coordination of daily administrative tasks. Hardworking candidate with initiative to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Administrative Clerk

Hampton Park Womens Clinic
07.2021 - Current
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Arranged meetings and appointments and updated records to assist management.
  • Conducted research to assist with routine tasks and special projects.
  • Created and maintained databases to track and record customer data.
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Laboratory Assistant

Monash Health MMC, Pathology
02.2021 - 12.2021
  • Established procedure with adherence to standards or infection protocol in usage with blood/bodily fluid, precautions and PPE
  • Conduct analyses and use equipment prior to test, examine or characterize specimens
  • Aliquoting specimens using sharps equipment using safety and infection control protocols
  • Register and enter data using IPM,EMR,MEDIPATH
  • Process and distribute incoming specimens in a timely manner to specific clinical sites ( haematology, Microbiology ect)
  • Operating automate and centrifuge machines prior to examination of specimens(aliquoting)
  • Handle emergency calls calmly, promptly according to established emergency protocols
  • Seeking a position as a Medical Assistant with growing experience, where my dedication and attention to detail will create opportunities for growth.

Pharmacy Assistant

AMCAL
05.2019 - 03.2020
  • Greeted customers and responded to questions in friendly and knowledgeable way
  • Counted and labeled prescriptions with correct item and quantity
  • Established and maintained patient profiles, updating organizational database with current information
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Communicated instructions to patients or caregivers
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.

Education

Certificate III - Health Aide

Chisholm Institute
Berwick, VIC

Diploma of Business -

Monash University
Melbourne, VIC
10.2024

Skills

  • Health and safety understanding
  • Medical Terminology Knowledge
  • Project Requirements
  • Database Administration
  • Billing and Invoicing
  • Professional Correspondence
  • Attention to Detail
  • First Aid CPR Competent
  • Critical Thinking
  • Knowledge using software ( IPM, MEDWIZARD , MEDDIRECTOR , BLUECHIP )
  • Teamwork and Collaboration
  • Deliver quality care

Timeline

Administrative Clerk

Hampton Park Womens Clinic
07.2021 - Current

Laboratory Assistant

Monash Health MMC, Pathology
02.2021 - 12.2021

Pharmacy Assistant

AMCAL
05.2019 - 03.2020

Certificate III - Health Aide

Chisholm Institute

Diploma of Business -

Monash University

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