Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Macdonald

Summary

Collaborative leader dedicated to collaborating with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse range of customer base in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Coles Liquor
07.2021 - Current
  • Previously employed at Kings Cross Liquorland from July 2021 - September 2022, I transferred across to Vintage Cellars Newtown to increase responsibilities and step up in my career.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Salesperson

Hype DC
10.2021 - 06.2022
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up with customers and customising their shopping experience.

Sales Assistant

Woolworths Supermarket
09.2017 - 09.2021
  • I worked throughout many different departments. Initially working as a supervisor for the closing shift on the Front End facing customers and managing a team. I moved to assist with Bakery and Nightfill in operations. Finally became the head of the online click and collect, and deliveries for the remaining 2 years.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained high work standard when overwhelmed by increase of workload during the pandemic

Education

High School Diploma -

Roseville College - Anglican School For Girls
Roseville, NSW
09.2018

Skills

  • Department Oversight
  • Customer Relations
  • Product knowledge
  • Customer Retention
  • Loss Prevention
  • Store Organization
  • Stock Management
  • Problem-Solving
  • POS Systems
  • Work Planning and Prioritization

Timeline

Salesperson

Hype DC
10.2021 - 06.2022

Assistant Store Manager

Coles Liquor
07.2021 - Current

Sales Assistant

Woolworths Supermarket
09.2017 - 09.2021

High School Diploma -

Roseville College - Anglican School For Girls

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Natalie Macdonald