Natalie Madden
Fairfield,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Review Administrator
Greek Orthodox Community Care
South Brisbane QLD
04.2022 - 07.2024
- Reviewed CHSP clients that fall within the category of – CHSPI (in home) CHSPH (in home with a combined wellness program service).
- Phoned clients to conduct the annual review discussion directly with them and/or their carers/nominated contacts.
- Created and developed care plans, risk assessments, task lists, consent forms and any other documents or forms that are needed to complete the review process.
- Updated client details, records and care plans, including on the GOC records management system.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Office Coordinator
Central Brisbane Dental
Brisbane, QLD
08.2010 - 03.2022
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained office supplies & all dental materials/equipment by checking stock and ordering new supplies.
- Utilised strong attention to detail to handle necessary paperwork such as dental charts, referral forms, treatment plans, DVA forms, and clinical notes.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Conducted interviews and trained new staff members on office policies, dental procedures, sterilization and infection control.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Dental Assistant
Central Dentists
Springfield Lakes QLD
05.2007 - 08.2010
- Cleaned and sanitized dental tools and equipment, prepared treatment rooms, and restocked supplies to prep for patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained sterilization of dental instruments, oiling handpieces, recording batch control identification on surgical and implant equipment.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Dental Assistant
Limestone Dental Group
Ipswich, QLD
09.2005 - 04.2007
- Scheduled appointments, prepared bills and received payment for dental services while maintaining records.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanour.
- Responsible of opening and closing the practice on Saturdays and Thursday nights.
- Being able to manage the sole responsibilities of chair-side assisting, receptions duties and sterilization tasks in a timely and professional manner.
Education
Certificate III - Dental Assisting
Australian Dental Association
Queensland Certificate IV - Dental Assisting
Australian Dental Association
Queensland Standard Mental Health First Aider -
Mental Health First Aid Australia
10.2023
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Personable and Approachable
- Schedule Coordination
- New Hire Onboarding
- Supplies Ordering
- Multitasking Abilities
- Task Prioritization
- Problem-Solving
Computer skills
- Oasis
- DEXIS
- TCM
- AlayaCare
- PC / MAC
- HICAPS
Timeline
Review Administrator
Greek Orthodox Community Care
04.2022 - 07.2024
Office Coordinator
Central Brisbane Dental
08.2010 - 03.2022
Dental Assistant
Central Dentists
05.2007 - 08.2010
Dental Assistant
Limestone Dental Group
09.2005 - 04.2007
Certificate III - Dental Assisting
Australian Dental Association
Certificate IV - Dental Assisting
Australian Dental Association
Standard Mental Health First Aider -
Mental Health First Aid Australia