Natalie Madden
Fairfield,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Review Administrator
Greek Orthodox Community Care
04.2022 - 07.2024
- Reviewed CHSP clients that fall within the category of – CHSPI (in home) CHSPH (in home with a combined wellness program service).
- Phoned clients to conduct the annual review discussion directly with them and/or their carers/nominated contacts.
- Created and developed care plans, risk assessments, task lists, consent forms and any other documents or forms that are needed to complete the review process.
- Updated client details, records and care plans, including on the GOC records management system.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Office Coordinator
Central Brisbane Dental
08.2010 - 03.2022
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained office supplies & all dental materials/equipment by checking stock and ordering new supplies.
- Utilised strong attention to detail to handle necessary paperwork such as dental charts, referral forms, treatment plans, DVA forms, and clinical notes.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Conducted interviews and trained new staff members on office policies, dental procedures, sterilization and infection control.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Dental Assistant
Central Dentists
05.2007 - 08.2010
- Cleaned and sanitized dental tools and equipment, prepared treatment rooms, and restocked supplies to prep for patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained sterilization of dental instruments, oiling handpieces, recording batch control identification on surgical and implant equipment.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Dental Assistant
Limestone Dental Group
09.2005 - 04.2007
- Scheduled appointments, prepared bills and received payment for dental services while maintaining records.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanour.
- Responsible of opening and closing the practice on Saturdays and Thursday nights.
- Being able to manage the sole responsibilities of chair-side assisting, receptions duties and sterilization tasks in a timely and professional manner.
Education
Certificate III - Dental Assisting
Australian Dental Association
Queensland Certificate IV - Dental Assisting
Australian Dental Association
Queensland Standard Mental Health First Aider -
Mental Health First Aid Australia
10.2023
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Personable and Approachable
- Schedule Coordination
- New Hire Onboarding
- Supplies Ordering
- Multitasking Abilities
- Task Prioritization
- Problem-Solving
Computer skills
- Oasis
- DEXIS
- TCM
- AlayaCare
- PC / MAC
- HICAPS
Timeline
Review Administrator
Greek Orthodox Community Care
04.2022 - 07.2024
Office Coordinator
Central Brisbane Dental
08.2010 - 03.2022
Dental Assistant
Central Dentists
05.2007 - 08.2010
Dental Assistant
Limestone Dental Group
09.2005 - 04.2007
Certificate III - Dental Assisting
Australian Dental Association
Certificate IV - Dental Assisting
Australian Dental Association
Standard Mental Health First Aider -
Mental Health First Aid Australia
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