Natalie Markovski
Concord,NSW
Summary
I aim to create high performing teams, deliver exceptional customer service and main strong relationships with clients and stakeholders. With the collaboration of these stakeholders, I would like to strive to make a meaningful difference in the lives of the individuals and over wellbeing of our community. To leverage my strong leadership skills, extensive experience in branch operations and proven track record of driving business growth to effectively manage and expand the operations of a branch and utilise my strong communication and organisational skills to effectively engage with diverse communities and foster positive relationships.
Overview
9
9
years of professional experience
Work History
Branch Manager
Commonwealth Bank of Australia
George and Market Street
01.2021 - Current
- Leadership and Team Management
- Provide leadership and guidance to branch staff, including hiring, training and performance management
- Foster a positive and collaborative work environment, promoting team work and employee engagement and Set clear goals and expectations for the branch team and provide regular coaching and Feedback
- Operations Management- Monitor and analyse branch performance metrics, identify areas for improvement and implement strategies to achieve goals
- Identify new business opportunities and build relationships with clients and stakeholders
- Customer Service- Ensure excellent customer service standards
- Resolve customer complaints and issues
- Foster strong customer relationships by providing training to the branch team on the customer service experiences best practices
- Compliance and risk management- Ensure compliance is with company policies, industry regulations and legal requirements
- Identify and mitigate operational skills and implement risk management strategies.
Branch Manager
Commonwealth Bank of Australia
World Square Branch
01.2020 - 01.2021
Branch Manager
Commonwealth Bank of Australia
King and Clarence Street
01.2019 - 01.2020
Branch Manager
Commonwealth Bank of Australia
Park and Castlereagh Street Branch
01.2017 - 01.2019
Learning and Development Consultant
Commonwealth Bank of Australia
Sydney CBD
01.2016 - 01.2017
- Developed and executes learning strategies
- Designed and delivered training programs
- Assessed development needs, and tracks learning effectiveness
- Collaborated with employees and managers to support career development.
Assistant Manager Compliance and Cashiers
Commonwealth Bank of Australia
48 Martin Place Branch
01.2015 - 01.2016
- Achieving customer service excellence through role modelling and coaching of the team in the Bank’s sales and service methodology and customer service standards
- Supporting the Manager with managing the compliance aspects of the Flagship Branch, ensuring all resources are effectively managed and team members are compliant with all Bank policies and external legislative requirements
- Leading a team of Cashiers and Operations officers with effective observation, feedback and coaching
- Ensuring the team refers customers to appropriate specialists affiliated with the Flagship Branch for their investment, credit, risk insurance, commercial business and more complex investment needs.
Customer Service Manager
Commonwealth Bank of Australia
48 Martin Place Branch
03.2015 - 08.2015
2ic North Shore Northern Beaches
Commonwealth Bank of Australia
CSS and CSR Brisbane branches
03.2011
Education
Ravenswood School For Girls
12-2004
Bachelor of Business in Tourism Management
Southern Cross University
Skills
- Risk Mitigation
- Interviewing and Hiring
- Excels in Team Leadership
- Relationship Building and Management
- Relationship Building
- Coaching and Mentoring
- Sales Development
- Customer Service
- Performance Reviews
- Business Development
- Employee Development
- Branch Operations Management
- Training and Development
Accomplishments
- CBD Leader 2021 Values Award Winner
- Customer Banking Manager of the year 2015
References
Available on request
Timeline
Branch Manager
Commonwealth Bank of Australia
01.2021 - Current
Branch Manager
Commonwealth Bank of Australia
01.2020 - 01.2021
Branch Manager
Commonwealth Bank of Australia
01.2019 - 01.2020
Branch Manager
Commonwealth Bank of Australia
01.2017 - 01.2019
Learning and Development Consultant
Commonwealth Bank of Australia
01.2016 - 01.2017
Customer Service Manager
Commonwealth Bank of Australia
03.2015 - 08.2015
Assistant Manager Compliance and Cashiers
Commonwealth Bank of Australia
01.2015 - 01.2016
2ic North Shore Northern Beaches
Commonwealth Bank of Australia
03.2011
Ravenswood School For Girls
Bachelor of Business in Tourism Management
Southern Cross University
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