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Natalie Marsden
Gosnells
Summary
Dynamic retail professional with 20 years at Woolworths, excelling in stock management and team leadership. Proven track record in enhancing customer experience and achieving performance goals. Successfully negotiated contracts to reduce costs and implemented effective employee scheduling, fostering a motivated team and significantly improving service quality.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
The Reject Shop
03.2019 - 02.2025
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Assistant
Woolworths
01.1998 - 03.2019
- I worked within Woolworths stores in several locations during my 20 years doing a number of different roles. Starting as a casual junior and working my way to Department Manager ( Produce and Grocery ) and later Assistant Manager.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Operated POS system to process payments and provide receipts.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Remained calm and composed in tense situations involving angry or upset customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Greeted customers entering store and offered assistance with requirements.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
High School Diploma -
Esperance Senior HIgh School
Esperance09-2001
Skills
- Stock management
- Loss prevention
- Employee scheduling
- Verbal and written communication
- Problem-solving
- Attention to detail
- Team building and leadership
- Display setup
- Customer experience
- Cost control
- Goals and performance
- Inventory control
- Customer service
Interests
Timeline
Assistant Store Manager
The Reject Shop
03.2019 - 02.2025
Store Assistant
Woolworths
01.1998 - 03.2019
High School Diploma -
Esperance Senior HIgh School
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