Natalie Matthews
Valley View,SA
Summary
A detail-oriented professional with proven expertise in administrative support, specialising in organisation, expense reporting and account reconciliation. Highly skilled in using a range of software applications to streamline operations. Known for a results-driven approach, with a strong commitment to making a meaningful contributions and supporting team success. Brings a positive attitude and a high standard of accuracy and efficiency in all tasks. Demonstrates exceptional ability to manage schedules, handle correspondence and provide executive support to drive organisational goals. Flexible, adaptable and consistently focused on excellence.
Overview
25
25
years of professional experience
Work History
Administrative Support Officer
SA Police
Holden Hill (Prosecution) - 01/05/2000-17/09/2005
05.2000 - Current
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
- Prepared professional presentations for executive-level meetings using advanced PowerPoint skills.
- Contributed to overall company success by consistently demonstrating a strong work ethic and dedication to achieving organizational goals.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Provided exceptional customer service by promptly addressing inquiries from clients, vendors, or internal staff members via phone or email correspondence.
- Streamlined data entry processes, resulting in more accurate record-keeping and easier access to information.
- Assisted in the development of office procedures and training materials, resulting in increased staff efficiency.
- Ensured accurate inventory management through effective purchasing procedures and vendor relations practices.
- Improved inter-departmental communication by fostering a collaborative work environment among team members.
- Reduced errors in documentation by implementing thorough proofreading and editing procedures for all outgoing communications.
- Assisted in budget tracking and expense reporting, ensuring financial accuracy and adherence to company policies.
- Coordinated travel arrangements for executives, facilitating smooth business trips with minimal disruption to their schedules.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
State Public Sector, Officer Administration Traine
Tafe SA (Adelaide)
01-1999
Certificate II And III, Office Clerical Procedures
Tafe SA (Gilles Plains)
01-1996
Skills
- Scheduling appointments
- Office administration
- File organization
- Scheduling and Calendar management
- Records management
- Travel arrangements
- Confidential document control
- Order processing
- Office record management
- Administrative support
- Excellent communication
- Database management
- Administrative background
- Mail handling
- Document scanning
- Excel spreadsheets
- Word processing
- Billing and coding
- Supply restocking
- Time management
- Attention to detail
- Multitasking
- Telephone and email etiquette
- Negotiation
- Expense reporting
- Verbal communication
- Document management
- Budgeting support
- Customer relations
- Account reconciliation
- Audit Reporting
- Purchasing coordination
- Proficient in Excel, Word, Acrobat Pro, OneNote, Outlook, MS Teams
- Billing oversight
- Travel coordination
- Activity reporting
- Travel arrangement scheduling
- Documentation and recordkeeping
- Filing and data archiving
- Interpersonal communication
- Database maintenance
- Business administration
- Teamwork
- Teamwork and collaboration
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
Timeline
Administrative Support Officer
SA Police
05.2000 - Current
State Public Sector, Officer Administration Traine
Tafe SA (Adelaide)
Certificate II And III, Office Clerical Procedures
Tafe SA (Gilles Plains)