Natalie Maytom
Clarence Town
Summary
Experienced Medical Receptionist, excelling in patient relations and appointment management. Skilled in optimizing workflow and maintaining accurate medical records, I ensure compliance and enhance service delivery. Known for exceptional telephone etiquette and time management, I effectively manage high call volumes while providing outstanding customer service.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction, to ensure a balanced work environment.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Medowie Family Clinic
01.2019 - Current
- Managed patient check-in and check-out processes to ensure efficient office operations.
- Scheduled appointments using electronic health record systems to optimize patient flow.
- Assisted patients with inquiries, providing information about services and procedures.
- Maintained accurate patient records and updated information in EHR systems regularly.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported billing processes by collecting payments and processing transactions accurately.
- Ensured compliance protocols and maintained a clean, organized reception area.
Education
Certificate III - Medical Practice Assisting
PHN
Online04-2020
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Appointment management
- Payment collection
- Patient relations
- Reminder calls
- Records management
- Medical records management
- Workflow optimization
- Paperwork coordination
- Medical office administration
- Documentation
- Records maintenance
- Medical billing and coding
- Patient reception management
- Record processing
- Typing and filing
- Petty cash management
- Patient callbacks
Timeline
Medical Receptionist
Medowie Family Clinic
01.2019 - Current
Certificate III - Medical Practice Assisting
PHN